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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.78 (28218 reviews)

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4.78

Based on 28,217 reviews, last reviewed 11th Sep 2026

458700% increase in 5 star reviews

in the past 90 days

3100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The renewal process was efficient The renewal process was efficient and the customer agents are responsive and attentive to even the small details. Reviewed on: 11th September 2026

Latest lowest rating:

1

very unhelpful in time of need After an accident they did not want to help and they told contradicting information. 6 weeks later i still had no sorted payments, car was written off... Read more Reviewed on: 9th September 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (28218)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

NOT GOOD

they made a mistake with my insurance, then asked for £45 to put their mistake right, attention was just on getting the £45 and blame me for their mistake. complete disregard ONE CALL Insurance have for their customers. Reviewed on: 10th November 2020

Overcharged on second car policy

Bought second policy one after the other and was charged £70 more than Moneysupermarket quote without notice. One Call insurance said that my second car refused to acknowledge the actual quote even though I offered to send them a screenshot. Very obstinate when I asked to change this and then wanted to charge £50 for me to cancel my policy. Really unethical behaviour. Reviewed on: 30th October 2020

Shocking Customer Service

Trying to contact this company is diabolical. Only provision available is via Live Chat. Queued for hours before being cut off. No phone number or email address available. I cancelled my policy in July (after many hours and 2 attempts over Live Chat) and I'm still receiving letters stating that my policy is due to be cancelled if I don't make a payment. Won't ever use or recommend this company again, it's a shambles! They seem to be able to get in touch with you when they are looking for a payment but can't afford the same when you need to contact them. It's a joke! Reviewed on: 9th October 2020

Satisfied

Staff knowledgeable and very helpful Reviewed on: 19th September 2020

Onederful all the way - Call for insurance

Highly competitive prices, superb seamless service, lovely, friendly staff who go that extra mile for you. Reviewed on: 19th September 2020

Great staff

Great staff, considerate and thorough Reviewed on: 19th September 2020

All good

Very good service would recommend To everyone. Reviewed on: 18th September 2020

very pleasant& helpful

been with them for about 10 year's now in that time never had any problems always very helpful i have the full package with them the quote is great every year have looked at other company's but none come close . Reviewed on: 18th September 2020

Ian Marland

I have been with One Call Insurance for some three years and always found them helpful. Reviewed on: 18th September 2020

Break Down

When we had the misfortune to break down One Call arranged for a local recovery firm. No drama Reviewed on: 18th September 2020

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