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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

95% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Do not use this firm - bunch of crooks

Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance. I calculated refund at around £184. Then there is the cancellation fee of £55.99 (a total rip-off) reducing my refund to about £128. They have offered me £37 approx! Other fees are brokers fee of £40 and gold breakdown charge of £39. I have no idea what these are for but in essence, I have been charged £150 for cancelling my insurance. It’s criminal. And trying to navigate their contacts for a recent insurance claim was so awful that I gave up completely and paid my repairs privately. They are an absolute disgrace. Reviewed on: 29th May 2025

I just cancelled a car insurance policy that had 5 m...

I just cancelled a car insurance policy that had 5 months remaining. No refund was offered. The person on 'chat' wrote 'there will be no remaining balance nor refund and includes a cancellation fee of £50.15. A full breakdown of the cancellation will be sent to your customer portal if you decide to go ahead with the cancellation, please be aware if no letter is uploaded this means the cancellation has not been completed.' I keep looking in my customer portal but no breakdown has appeared, and no letter has been uploaded. Where does this leave me, I wonder! I won't be returning to One Call Insurance - ever! Reviewed on: 24th March 2025

Chat with username TJ2

access via Chat to One Call Agent username TJ2 to alter details on car insurance. Very happy with the interaction for me using non verbal access for the first time. Reviewed on: 22nd March 2025

No Refund Given on 6 months of Remaining Motor Policy

I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another rip-off, scamming insurance company. They are also no longer keen to speak to you on the phone and direct you to 'chat'. Clearly that is cheaper to run as you need fewer employess for that. Reviewed on: 26th February 2025

Very helpful, cheap and reliable

Very helpful, cheap and reliable Reviewed on: 11th December 2024

Easy to use product, reasonable rates

Easy to use product, reasonable rates Reviewed on: 4th November 2024

Good company

Easy to use have been with them for a few years now Reviewed on: 29th October 2024

Very prompt and efficient service

Very prompt and efficient service Reviewed on: 29th October 2024

You’re agent was very helpful and resolved my on goi...

You’re agent was very helpful and resolved my on going problem as I was getting very frustrated Reviewed on: 29th October 2024

Easy Driving.

Easy to deal with and when I did I have a problem they were very efficient. The staff were also excellent to deal with. Reviewed on: 24th October 2024

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