Write a review

Go to business site

One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

View other One Call Insurance products

4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

Read all reviews Write a review

About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

Review One Call Insurance: Home Insurance Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Home Insurance Broker reviews (6232)

The process to change my address was easy and conven...

The process to change my address was easy and convenient. Reviewed on: 14th August 2024

Pleased with the help I received .

Easy to use chat. Good communication and issue sorted quickly Reviewed on: 14th August 2024

great service

great.sorted my policy out very quickly. Reviewed on: 14th August 2024

Use the live chat - it is worth it before cancelling

I talked to **DJ2** (DobrusiaJ) on the live chat and surprisingly, renewed my policy. I had an invite to renew my policy at £200 more than the previous year so I ignored it. On the email it said talk to us first before changing providers, so I was furious when they automatically renewed and took my money at the inflated rate. I naively thought I had to renew and had not realised I had to log into the portal to cancel. I couldn't log onto the portal to cancel. The mail was No Reply and bounced back. Then I used the talkbot chat on the website. I'm glad I did. Dobrusia (DJ2) calmly explained what I had missed, asked if I would like to check and update my policy, and we went through a few things so we could come up with a price that matched my alternative choice. Dobrusia answered my questions, sharing policy wording and various permutations. She made me feel better and I kept with the insurance policy - despite my being adamant I would change before the call. I now don't have to cancel, chase a refund or take up my alternative policy. I'm relieved and I think she deserves a medal or a cup of tea now. Reviewed on: 14th August 2024

Renewal quote

The renewal quote was too high, your agent DJ2 sorted everything out for us with a much better price. Reviewed on: 7th August 2024

Review of MB1

I range to discuss my home insurance renewal. It took a long time to get to a live chat with an adviser, but once I did so they were very helpful and managed to find me an acceptable quote. Reviewed on: 7th August 2024

DJ2 was professional.

Live chat was easy to get on to but long wait on the phone line with no indication of the wait time or the position in the queue Reviewed on: 7th August 2024

I was very well looked after by DJ2.

I was very well looked after by DJ2. They took their time to provide me with information that I could understand. I appreciated the time they took and the service they provided. DJ2 was first class. Reviewed on: 7th August 2024

Mb1 was very helpful and nanage to find me a cheaper...

Mb1 was very helpful and nanage to find me a cheaper solution Reviewed on: 31st July 2024

A good experience

Dealt with quickly and efficiently by agent DH9. Sorted out my query without any fuss. Came away satisfied. Reviewed on: 31st July 2024

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Multi trip
from albert & eddie 4.93 from 42 reviews
Insurance broker
from Mayfair Insurance & Mortgage Consultants Ltd 4.98 from 608 reviews
Flexible Insurance
from Back Me Up 5.00 from 5 reviews

Want to see more from One Call Insurance?

Tradesmen Insurance Broker
from One Call Insurance 5.00 from 6 reviews
Business Insurance Broker
from One Call Insurance 4.92 from 96 reviews
Motorbike Insurance Broker
from One Call Insurance 4.89 from 727 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub