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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.71 (7148 reviews)

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4.71

Based on 7,148 reviews, last reviewed 6th Sep 2026

79400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

Excellent prices / good coverage Excellent prices / good coverage Reviewed on: 6th September 2026

Latest lowest rating:

1

AWFUL CUSTOMER SERVICE This firm has poor complaint handling processes and is failing to address its total lack of weekend cover for customer service Reviewed on: 6th August 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7148)

Excellent

Great insurance company., excelent services, brilliant customer services. Reviewed on: 25th August 2020

Helpful and good at communicating

They always keep me up to date about any changes or anything that might effect me, as well as when my policy is due for renewal. When I’ve spoken to anyone, they’ve always been very helpful and friendly. Reviewed on: 25th August 2020

Total scam insurance company

Terrible experience, one call should be renamed 20 calls, paid for premium home insurance and was passed from pillar to post in the hope I’d go away. I had storm damage and a leak very clear cut claim and they effectively refused to help me. I have been forced to undertake the repairs myself and go to a reputable insurance company, advice pay extra and get a reputable company because One Call are not. Reviewed on: 18th October 2019

Quick and easy

Quick and easy process, was helped by a lovely lady who explained everything thoroughly. Saved money so very happy. Reviewed on: 9th August 2019

Great customer service

The gentleman who dealt with my quote / application was very professional, personable and knowledgeable. He was a tremendous help in setting me up for house insurance for the first time. Reviewed on: 16th September 2018

Great Knowledge

Great service - doesn't seem to be a question that these guys can't answer! Always happy with the service and can rely on them! Reviewed on: 1st August 2018

Great Value for Money

Great customer service, clear and friendly. Exceptional value for money even with additional emergency home care. Reviewed on: 1st August 2018

Escape water claim

From the first phone call to the final settlement nothing was too much for the claim handler especially as I was so distressed I can't thank them enough. Reviewed on: 27th October 2016

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