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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.82 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

Are you looking for One Call Insurance broker reviews? At Smart Money People, we collect reviews from customers like you in order to help others find the best brokers.

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One Call Insurance Insurance Broker reviews (10467)

Very kind staff

Always there to help in very short time Reviewed on: 22nd September 2021

excellent service all the time

been using one call for a number of years now always happy with the quotes i get and the customer service they give me 10/10 Reviewed on: 22nd September 2021

Quick response

No problems on live chat and my question answered and understood straight away Reviewed on: 22nd September 2021

Excellent

I sorted my car insurance on line Filled it all in and then the last bit I used the autofill and it changed the names on my policy so all drivers were me!!! Chatted with Daniel who was amazing. He got it sorted within minutes. Great guy for sorting out my mistake!!!! Reviewed on: 22nd September 2021

Great service and attentive staff

Called them up to discuss my renewal and I was glad they did, saved over £100.00 just using their chat portal.. Reviewed on: 22nd September 2021

Great customer service

I have been with One Call for a number of years now. There customer service is great. We have easy access to their online portal. Their digital presence is excellent and perfect for the digital world we are now in. Reviewed on: 21st September 2021

Great service

One Call insurance are always helpful, friendly and you always get a very good quote. Reviewed on: 21st September 2021

Query

I dealt with James today on the live chat, he was efficient and helpful. Well done ! Reviewed on: 21st September 2021

Confused pensioner

Had a problem due to misunderstanding on my part and this was sorted through live chat by a lovely person called Megan Reviewed on: 21st September 2021

Great insurance, difficult to contact.

I have never had any issues with the policy, making changes or unusual requests. The issue is trying to talk to someone. Spent 40mins waiting for a response on the live chat and there is only 1 phone number to call if you have an accident. When I started a second live chat the operator was amazing and sorted the issue I had quickly with not too bad of a wait time (13min) to be given an operator. Might just have been me getting the one bad operator the first time Reviewed on: 21st September 2021

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