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One Call Insurance: Insurance broker reviews

Name: Insurance broker
Rating: 4.82 (10534 reviews)

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4.82

Based on 10,534 reviews, last reviewed 6th Aug 2026

6200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Quick service and dealt with my requirements efficie... Quick service and dealt with my requirements efficiently Reviewed on: 6th August 2026

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

One Call Insurance is an insurance broker based in Doncaster.

One Call Insurance help personal and commercial customers. Policies include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call before, you can also leave a review and share your experience.

One Call Insurance Insurance broker reviews (10534)

Review of the One Call Insurance, Insurance broker:

Always had good service

As being dslexi and don't read nor write had a very good crew who are so helpful and understanding my difficulties they are great keep up the good work brilliant well-done to all Reviewed on: 28th July 2022

Extremely poor customer service - will NEVER recommend

I had accident Dec’19...despite sending photos, detailed information & independent assessor from NFU attending my house to confirm my car was a write off; I had no feedback from One Call. I constantly contacted them & eventually they replied September’20 asking for all information again. They offered me less than assessor states it was worth & told me I’d have to pay excess despite being hit at the rear by van driver who admitted liability. One Call emailed ‘did I want to pursue my claim or not!’ Ive been driving my vehicle all this time as I have no other. Now I’ve been left in limbo but they’re happy to accept my monthly premium payments. Disgusting! Reviewed on: 17th September 2020

Easy cover

I have never had a problem with One Call. Staff have always been very helpful and knowledgeable when I have had a question. Reviewed on: 17th September 2020

Brilliant service

Always helpful in every way, great service, would recommend to everyone, price quoted is what you pay, no hidden extras, give them a try to everyone, never been disappointed Reviewed on: 17th September 2020

Good all round insurance

Fairly simple to use, called call centre and managed to change cars on my policy though had to fully change policy as old one did not cover new car. Reviewed on: 17th September 2020

Great insurance. And so easy to use. Any problem . Is not a problem for the staff

a while ago I needed to talk to a staff member. Which I did so understanding and helpful Reviewed on: 17th September 2020

Nice and humble thanks

very good and humble he I request to all take one call insurance company Reviewed on: 17th September 2020

Reliable and responsive towards customers

Clear communication from the outset helps reassure me that they will be there when I need them. Reviewed on: 17th September 2020

Car insurance

Very competitive been with them for quite a while Reviewed on: 17th September 2020

Good company

Offer best deals that are suitable for our needs Reviewed on: 17th September 2020

Excellent customer experience

I have been with the company for around 10 years. I always get the best price and when my car was involved in an accident it was taken away to be repaired and a courtesy car dropped off the same day. I was looked after every step of the way which is why I have chosen to stay with them for all this time. Reviewed on: 17th September 2020

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