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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.83 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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One Call Insurance Insurance Broker reviews (10467)

brilliant and innovative customer portal set up.....resolution in seconds

I had my beloved Ford KA car returned to me from having a full service and new windscreen wipers. We have been together for12 years without a hitch. The next day I noticed a cracked windscreen just below the new offside windscreen wiper blade . I have been driving for nearly 40 years and this was a first! Even though I could not say hand on heart that the garage was responsible I checked the ONE CALL website for contact and claim details and within seconds I had been able to access their online customer portal. Literally within a few more seconds the online agent had confirmed that I was covered and within minutes I was set up with a date for the replacement screen to be fitted. Wonderful...how refreshing, not to be placed on hold for hours with irritating music in the background, especially as so many companies are struggling to give a good standard of care to their customers in this awful covid climate. Well done One Call Insurance. I am totally happy to be in your safe hands. Reviewed on: 17th September 2020

Simple

The easiest online site I’ve used. Used the chat line too ,very flexible with their approach and quick to resolve the issue. Let’s see what happens when I have to make a claim Reviewed on: 17th September 2020

Simple, 10 *

Simple 10* good price , customer service 10* And like a say,d simple 10 * Reviewed on: 17th September 2020

Considerate customer service with value added

Took out car insurance for the first time with One Call - very impressed! Reviewed on: 17th September 2020

Hard to beat

Very friendly, knowledgeable staff. Very competitive rates. Reviewed on: 17th September 2020

Excellent service

really easy to take out insurance. Very helpful staff. Documents arrived no problems. Very reasonable prices. Reviewed on: 17th September 2020

Great Customer Service

The product was good value for money, the site was easy to use. When needed the customer service was Excellent. . ervice was Reviewed on: 17th September 2020

Customer Service are very helpful and I have nothing but praise for them .

When I was due to renew I found I could get insurance cheaper elsewhere but when I spoke to One Call they matched the quote and redone my excess so I just like to Thank them as a loyal customer I cannot fault them Keep up the good work One Call Insurance . Reviewed on: 17th September 2020

Simple and effective

Efficient service quick and painless Reviewed on: 17th September 2020

Good English speaking advisers

Called when they said they would.Not had to call them yet so cant really say much about the company. Only that the young girl on the phone was very loud she shouts down the phone,she also needs to listen and stop talking. Reviewed on: 17th September 2020

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