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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 208,867 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal Credit and Pay in 3 make spreading payments easy and stress-free, with many loving the interest-free options and security. However, some find customer service frustrating and struggle with unclear fees, slow payment processing, and occasional access issues to Pay in 3. Overall, PayPal is trusted but could improve support and transparency.

Positive themes

  • PayPal Credit’s interest-free plans make big purchases manageable and hassle-free.
  • Pay in 3 is a brilliant way to spread costs without interest and keep budgets on track.
  • PayPal feels safe and secure for online payments with strong buyer protection.

Negative themes

  • Customer service can be poor or unhelpful when issues or disputes arise.
  • Pay in 3 access is sometimes denied without explanation causing frustration.
  • PayPal Credit payments can be slow to process and confusing to manage.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 208867 company reviews • Last reviewed within 7 days

amazing very good i bought a historic photo and the...

Pay in 3 • 12th June 2026

amazing very good i bought a historic photo and the plan when great thanks!

{"display":"Oliver N","full_name":"Oliver N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I find the PayPal app user friendly and the times I’...

Pay in 3 • 12th June 2026

I find the PayPal app user friendly and the times I’ve spoken to an agent very helpful

{"display":"Shankari K","full_name":"Shankari K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    5 star service

    Never a problem with any transaction. When my account was compromised it was dealt with very quickly

    {"display":"John F","full_name":"John F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    John F 12th June 2026
  • 5.00/5

    Safe and Secure

    I've had PayPal for many years. I love the pay in 3 or 4 at 0% interest. I also feel safe buying through PayPal knowing... I've had PayPal for many years. I love the pay in 3 or 4 at 0% interest. I also feel safe buying through PayPal knowing if I have any issues, they are there to help. Read more Read less

    {"display":"Taffy","full_name":"Taffy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Taffy 12th June 2026
  • 5.00/5

    Easy to use.

    Easy to use. Quick and hassle free.

    {"display":"Marcin ","full_name":"Marcin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Marcin 12th June 2026
  • 5.00/5

    I wouldn’t be able to purchase my items without payi...

    I wouldn’t be able to purchase my items without paying in three as they would be to expensive

    {"display":"Ronald s","full_name":"Ronald s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Ronald s 12th June 2026
  • 5.00/5

    Paying in 3 is really easy and makes big purchases l...

    Paying in 3 is really easy and makes big purchases less scary!

    {"display":"Fran","full_name":"Fran","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Fran 12th June 2026
  • 5.00/5

    Safe shopping

    Reliable, safe and making things affordable

    {"display":"Jenny C","full_name":"Jenny C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jenny C 12th June 2026
  • 5.00/5

    Really good experience, discount for signing up to P...

    Really good experience, discount for signing up to PayPal credit. Love its 4 months no interest.

    {"display":"jade s","full_name":"jade s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    jade s 12th June 2026
  • 5.00/5

    Excellent payment method

    Extremely smooth payment process, very easy - never experience any issues. Love that I have a virtual card & can use it in physical shops... Extremely smooth payment process, very easy - never experience any issues. Love that I have a virtual card & can use it in physical shops as well as online. Useful payment reminders. Read more Read less

    {"display":"MA","full_name":"MA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    MA 12th June 2026
  • 5.00/5

    Pay pal in 3 is a game changer.

    Pay pal in 3 is a game changer. I am able to order items whilst on sale or required quickly. I can then organise my finances to around the instalment dates.

    {"display":"Amanda P","full_name":"Amanda P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Amanda P 12th June 2026

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