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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,597 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286597 company reviews • Last reviewed within 7 days

Excellent service Paypal credit

PayPal Credit • 14th September 2026

Excellent service and customer satisfaction

{"display":"Simon Cassidy","full_name":"Simon Cassidy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Amazing!

PayPal Credit • 13th September 2026

Amazing! They give me £1000 on the beginning itself self. Contacting PayPal customer service is also very professional

{"display":"Abhijith M","full_name":"Abhijith M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    PayPal : Helping me Spend more

    Honestly, I’ve had a pretty good experience with PayPal, especially PayPal Pay in 3. Being able to split a purchase into three payments without having... Honestly, I’ve had a pretty good experience with PayPal, especially PayPal Pay in 3. Being able to split a purchase into three payments without having to sell a kidney on eBay is always a bonus. The Pay in 3 option is straightforward, payments are easy to keep track of, and it’s handy when you want something now but your bank account is basically saying, “Absolutely not, mate.” And I’ve got to give credit to the customer support team too. Whenever I’ve needed help, they’ve actually been helpful, polite and quick to sort things out — which, let’s be honest, is surprisingly refreshing when dealing with customer service. The app is easy to use, payments are clear, and overall PayPal makes online shopping pretty painless. Would definitely recommend PayPal, especially Pay in 3 for spreading out bigger purchases responsibly. 5 stars from me — my bank balance may disagree, but that’s between me and my bank balance. Read more Read less

    {"display":"The Geek Man Cave","full_name":"The Geek Man Cave","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1520770.png"}}'s avatar
    Pay in 3
    The Geek Man Cave 13th September 2026
  • 5.00/5

    Great credit option.

    Very straightforward procedure, various repayment options, very easy to use at checkout. Reminders sent promptly and payment straight forward

    {"display":"Keith F","full_name":"Keith F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Keith F 11th September 2026
  • 5.00/5

    I trust them completely. Always there to help

    I trust them completely. I was scammed a while ago, diet pills turned out they were fake. PayPal took over and refunded me in full.... I trust them completely. I was scammed a while ago, diet pills turned out they were fake. PayPal took over and refunded me in full. I was so incredibly grateful. Always recommend anyone using PayPal Read more Read less

    {"display":"Emma G","full_name":"Emma G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Emma G 11th September 2026
  • 4.00/5

    pay pal thoughts

    great, easy to use and flexible payment terms

    {"display":"Mark Kasap","full_name":"Mark Kasap","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1757680.png"}}'s avatar
    Pay in 3
    Mark Kasap 9th September 2026
  • 5.00/5

    Easy to set up, reminders when payment is due.

    Easy to set up, reminders when payment is due.

    {"display":"Amanda Hannaford","full_name":"Amanda Hannaford","avatar":{"url":"\/assets\/uploads\/avatars\/users\/572360.png"}}'s avatar
  • 4.00/5

    PayPal pay in 3 is great but sometimes it’s declined...

    PayPal pay in 3 is great but sometimes it’s declined and other times it goes through.

    {"display":"Lorna G","full_name":"Lorna G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Lorna G 8th September 2026
  • 5.00/5

    grreat customer service,happy about it

    grreat customer service,happy about it

    {"display":"daniel r","full_name":"daniel r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    daniel r 8th September 2026
  • 5.00/5

    I always use PayPal for paying for things.

    I always use PayPal for paying for things. You have assurance that you will get your money back if you are scammed online, which has already happened to me.

    {"display":"anne maxwell","full_name":"anne maxwell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/431772.png"}}'s avatar
    PayPal Credit
    anne maxwell 8th September 2026
  • 5.00/5

    Would recommend 100%

    Quick and easy application and acceptance .. would recommend has helped me no ends

    {"display":"Julie scibilia","full_name":"Julie scibilia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Julie scibilia 6th September 2026

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