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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 138,490 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal’s Pay in 3 and PayPal Credit make spreading payments easy and secure, helping with budgeting and big buys. Many find the services reliable and appreciate the buyer protection and interest-free options. However, customer service often frustrates users with slow responses and poor support, while app usability and payment management can be confusing or glitchy.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest free and easy to use.
  • PayPal Credit is easy to use with flexible credit and good 0% interest offers.
  • PayPal feels very safe and secure for online payments with great protection.

Negative themes

  • Customer service is often slow or unhelpful when issues or disputes arise.
  • Managing payments and statements on PayPal Credit can be confusing and frustrating.
  • Pay in 3 sometimes stops working without explanation causing frustration.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 138490 company reviews • Last reviewed within 7 days

I’ve been using PayPal for years now and never had a...

PayPal Credit • 2nd May 2026

I’ve been using PayPal for years now and never had an issue! It’s been great.

{"display":"Neveen W","full_name":"Neveen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

PayPal makes everything so easy.

PayPal Credit • 2nd May 2026

PayPal makes everything so easy. I love the app and the pay in 3 option too.

{"display":"Samantha C","full_name":"Samantha C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Was easy and convenient to set up.

    Was easy and convenient to set up.

    {"display":"Ralph R","full_name":"Ralph R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy and simple to do and also a great back up with...

    Easy and simple to do and also a great back up with the money back guarantee

    {"display":"Kevin S","full_name":"Kevin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Payment can get through very quickly with PayPal th...

    Payment can get through very quickly with PayPal thanks.

    {"display":"Yusuf ","full_name":"Yusuf ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    PayPal is safer 100 %

    Always feel safer when using PayPal and alot easier to raise a dispute if anything goes wrong

    {"display":"Kittykatty ","full_name":"Kittykatty ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Pay in 3 is a fantastic addition to PayPal.

    Pay in 3 is a fantastic addition to PayPal. I’ve used PayPal since the early days and always found it extremely convenient. Pay in 3... Pay in 3 is a fantastic addition to PayPal. I’ve used PayPal since the early days and always found it extremely convenient. Pay in 3 just enables a lot more flexibility and value for those medium size purchases. I’d highly recommend PayPal to anyone be that as a business case or for personal use Read more Read less

    {"display":"Thomas S","full_name":"Thomas S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Thomas S 2nd May 2026
  • 5/5

    Paypal , secure and easy to use .

    I have used PayPal for many years and have never had any bad experiences and always feel secure using PayPal .

    {"display":"Darran S","full_name":"Darran S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy, convenient and clear guidance.

    Easy, convenient and clear guidance. Never any issues

    {"display":"Phill G","full_name":"Phill G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My preferred way of using credit

    PayPal credit is so simple and efficient to use, it’s definitely my preferred way of using credit. The app makes it super easy to view... PayPal credit is so simple and efficient to use, it’s definitely my preferred way of using credit. The app makes it super easy to view and manage my payments and I feel secure knowing I am using a trusted source like PayPal for any important transactions. Read more Read less

    {"display":"Pamela H","full_name":"Pamela H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Our journey has just begun...

    PayPal Credit offers a convenient, digital-first revolving line of credit that integrates seamlessly into the PayPal checkout experience. For users who frequently shop at retailers... PayPal Credit offers a convenient, digital-first revolving line of credit that integrates seamlessly into the PayPal checkout experience. For users who frequently shop at retailers that accept PayPal, it provides a streamlined way to manage purchases without a physical card. While it functions differently from a traditional credit card, particularly with respect to balance transfers, it remains a highly accessible tool for those seeking quick, efficient financing for online transactions. PayPal Credit seems to be a highly efficient and user-friendly digital financing solution that excels in convenience for frequent online shoppers. By allowing users to manage their accounts directly through the PayPal interface, it simplifies the checkout process and provides a secure, reliable way to make purchases from a vast array of online merchants. PayPal protects users from fraudulent merchants through its robust Buyer Protection program, which allows for full reimbursement, including shipping costs, if an item fails to arrive or does not match the seller's description. Furthermore, the platform provides a secure Resolution Centre where users can open disputes for eligible transactions, effectively holding funds until a claim is investigated and resolved. This system, paired with end-to-end encryption and the ability to flag suspicious activity, provides users with a reliable safety net when shopping online. Our journey has just begun, may it become the most beneficial. Read more Read less

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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