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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 167,767 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal Credit and Pay in 3 make online shopping easy and flexible, with many loving the simple app and clear payment options. The security and buyer protection give peace of mind, especially when spreading costs interest-free. However, some find customer service poor and refunds slow, while others struggle with confusing fees, slow payment processing, and credit limit issues.

Positive themes

  • PayPal Credit is easy to use with clear payment options and helpful reminders.
  • Pay in 3 is a brilliant way to spread payments interest-free and budget better.
  • PayPal’s security and buyer protection make me feel safe using their services.

Negative themes

  • Customer service is often poor or hard to reach when problems arise.
  • PayPal Credit’s interest rates are high and credit limits rarely increase.
  • Payment processing is slow or confusing causing stress and late fees.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 167767 company reviews • Last reviewed within 7 days

Always feel safe and secure using Paypal

PayPal Credit • 20th May 2026

Always feel safe and secure using Paypal

{"display":"Rebecca R","full_name":"Rebecca R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very happy user!

Pay in 3 • 20th May 2026

I have had a very good experience using PayPal. It has made transferring friends money very easy and simple. I feel very secure using it... I have had a very good experience using PayPal. It has made transferring friends money very easy and simple. I feel very secure using it for purchases where I am not familiar with the company and I enjoy the pay later system as it has helped a lot with my finances. Pay later means I can still enjoy the things I need/want and makes it easy for me to budget and afford them Read more Read less

{"display":"Ella C","full_name":"Ella C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    PayPal so easy

    PayPal make online payments so easy, no having to add in all your card and address information. It’s also very safe. Now, you can also... PayPal make online payments so easy, no having to add in all your card and address information. It’s also very safe. Now, you can also earn points on purchases made with PayPal and ten times the rewards by using the PayPal debit card. There are numerous choices too, a debit card, a credit card and pay later or in installments. What’s not to love. Read more Read less

    {"display":"Kelly U","full_name":"Kelly U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Kelly U 20th May 2026
  • 5/5

    Paypal aleays are the to assist and will make sure u...

    Paypal aleays are the to assist and will make sure u are all sorted out . Eather u get ur refund or replacement in very... Paypal aleays are the to assist and will make sure u are all sorted out . Eather u get ur refund or replacement in very good time i cant compare them with other organizetions. Thats why rmto me the no 1 i give the. My 10 ratting. Read more Read less

    {"display":"davit pinheiro","full_name":"davit pinheiro","avatar":{"url":"\/assets\/uploads\/avatars\/users\/762279.png"}}'s avatar
  • 4/5

    It can be difficult to pay the correct amount when h...

    It can be difficult to pay the correct amount when having different plans.

    {"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    LOVE LOVE LOVE Paypal.

    LOVE LOVE LOVE Paypal. Use it for everything, super easy to use

    {"display":"Hayley","full_name":"Hayley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Hayley 20th May 2026
  • 5/5

    Versatile experience

    Easy and straightforward to use. Simple process and well laid out app

    {"display":"Alan","full_name":"Alan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Alan 20th May 2026
  • 5/5

    I like to use pay in 3 for bigger purchases make it...

    I like to use pay in 3 for bigger purchases make it easier to spread over the 3months

    {"display":"Kim ","full_name":"Kim ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Kim 20th May 2026
  • 5/5

    ive always had a really good experience with paypal,...

    ive always had a really good experience with paypal, it's quick and easy to use and download the app you can also get money back... ive always had a really good experience with paypal, it's quick and easy to use and download the app you can also get money back for purchases, and customer services are really helpfull Read more Read less

    {"display":"emma w","full_name":"emma w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    emma w 20th May 2026
  • 5/5

    Such a help to me, glad to have the option of PayPal...

    Such a help to me, glad to have the option of PayPal credit with everything being so expensive it’s amazing! Highly recommend

    {"display":"Danielle ","full_name":"Danielle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Most of my transactions if not all have been smooth...

    Most of my transactions if not all have been smooth and any problems ironed out by customer service when needed.

    {"display":"Cee M","full_name":"Cee M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Cee M 20th May 2026

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