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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,188 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286188 company reviews • Last reviewed within 7 days

Love PayPal so easy to use and I can happily know my...

Pay in 3 • 18th July 2026

Love PayPal so easy to use and I can happily know my money is transferred safely

{"display":"Alana w","full_name":"Alana w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

PayPal Pay in 3 ...A financial lifeline

Pay in 3 • 17th July 2026

I have used PayPal "Pay in 3" service on many occasions, it has allowed me the freedom to shop for unexpected necessary household purchases (such... I have used PayPal "Pay in 3" service on many occasions, it has allowed me the freedom to shop for unexpected necessary household purchases (such as a replacement appliance as well as a short-notice purchase such as an engagement gift or something similar) I can shop anywhere online without having to use a dedicated physical store- which may need a payment in full before you can take the product.. PayPal Pay in 3 has offered the freedom of choice, and allowed me to budget taking into consideration usual monthly household direct debits payments.It has served as a financial lifeline on many occasions. Read more Read less

{"display":"Deborah ","full_name":"Deborah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I highly value the option of distributing the cost o...

    I highly value the option of distributing the cost of a purchase into three equal installments.

    {"display":"Maksymilian J","full_name":"Maksymilian J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Maksymilian J 17th July 2026
  • 5.00/5

    Simple and easy to use

    It was very simple to do and I love the fact I can spread out the cost of things. I much prefer PayPal and the... It was very simple to do and I love the fact I can spread out the cost of things. I much prefer PayPal and the interface compared to something like klarna Read more Read less

    {"display":"Reece R","full_name":"Reece R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Reece R 17th July 2026
  • 4.00/5

    Excellent service all round .

    Excellent service all round . They treat you like a real person and understand your problem.

    {"display":"Deryl Scott","full_name":"Deryl Scott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/762925.png"}}'s avatar
  • 5.00/5

    Never had a problem Very good company to deal...

    Never had a problem Very good company to deal with

    {"display":"Anne S","full_name":"Anne S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Anne S 17th July 2026
  • 5.00/5

    Easy to use.

    Easy to use. Sending or receiving money

    {"display":"Jessica ","full_name":"Jessica ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jessica 17th July 2026
  • 5.00/5

    Easy to use convenience and can pay later

    Easy to use convenience and can pay later

    {"display":"Paul A","full_name":"Paul A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Paul A 17th July 2026
  • 5.00/5

    very happy your customer service is always excellent.

    very happy your customer service is always excellent.

    {"display":"Ruth M","full_name":"Ruth M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Ruth M 17th July 2026
  • 4.00/5

    Thank you Paypal! Appreciate the service.

    Great when PayPal offers pay in 3, on occasions not offered, do value the service as it helps pay for items over 3 month period... Great when PayPal offers pay in 3, on occasions not offered, do value the service as it helps pay for items over 3 month period rather than in one lump sum. Just like to say thank you PayPal appreciate the service! Read more Read less

    {"display":"flyingdisco","full_name":"flyingdisco","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    flyingdisco 17th July 2026
  • 5.00/5

    PayPal every time.

    I love to use PayPal; it's my preferred method of payment. Unless one can't use PayPal, I use my PayPal credit card, and my PayPal... I love to use PayPal; it's my preferred method of payment. Unless one can't use PayPal, I use my PayPal credit card, and my PayPal bebit card. It's peace of mind knowing that you can pay with no worries . Read more Read less

    {"display":"MR Paul","full_name":"MR Paul","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    MR Paul 17th July 2026

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