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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 166,171 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal Credit and Pay in 3 make online shopping easy and flexible, with many loving the simple app and clear payment options. The security and buyer protection give peace of mind, especially when spreading costs interest-free. However, some find customer service poor and refunds slow, while others struggle with confusing fees, slow payment processing, and credit limit issues.

Positive themes

  • PayPal Credit is easy to use with clear payment options and helpful reminders.
  • Pay in 3 is a brilliant way to spread payments interest-free and budget better.
  • PayPal’s security and buyer protection make me feel safe using their services.

Negative themes

  • Customer service is often poor or hard to reach when problems arise.
  • PayPal Credit’s interest rates are high and credit limits rarely increase.
  • Payment processing is slow or confusing causing stress and late fees.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 166171 company reviews • Last reviewed within 7 days

perfect,easy to use, very convenient

Pay in 3 • 19th May 2026

perfect,easy to use, very convenient

{"display":"isa d","full_name":"isa d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Well it has more option to manage your personal buyi...

PayPal Credit • 19th May 2026

Well it has more option to manage your personal buying and how to divide them or get them on better prices from different shops so... Well it has more option to manage your personal buying and how to divide them or get them on better prices from different shops so thats what it was more helpful for me than other apps Read more Read less

{"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ali
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    rest of mind guaranteed

    highly helpful with complete rest of mind.

    {"display":"femi A","full_name":"femi A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    femi A 19th May 2026
  • 5/5

    From start to finish they handle everything very eff...

    From start to finish they handle everything very efficiently which straight away for me is very re-assuring…. The security measures they have in place for... From start to finish they handle everything very efficiently which straight away for me is very re-assuring…. The security measures they have in place for transactions is also very welcome especially in this day and age …. Very well done PayPal .. M Read more Read less

    {"display":"Sharon ","full_name":"Sharon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent

    It has been a great service that is authentic and has a great customer service team.

    {"display":"Bookie","full_name":"Bookie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Bookie 18th May 2026
  • 5/5

    Easy to use , safe and quick checkouts, accessible f...

    Easy to use , safe and quick checkouts, accessible for all demographics!

    {"display":"Molly c","full_name":"Molly c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Molly c 18th May 2026
  • 5/5

    Reliable

    It is always ready, stable, works well! The lead times are long! For example, 2-4 business days!

    {"display":"Laszlo K","full_name":"Laszlo K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    More secure and much easier

    Always use PayPal for online payments, credit and paying family and friends. Much more secure and so much easier than having to give bank details out all the time.

    {"display":"JD","full_name":"JD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    JD 18th May 2026
  • 5/5

    Instantly sorted any problem I’ve had with clear com...

    Instantly sorted any problem I’ve had with clear communication. The fact you get 4 months interest free is extremely fair and I’ll be a long term customer for sure!

    {"display":"Leo W","full_name":"Leo W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Leo W 18th May 2026
  • 5/5

    Ease of use and I have more financial freedom as a r...

    Ease of use and I have more financial freedom as a result

    {"display":"Abdelsala","full_name":"Abdelsala","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy, hassle free.

    Easy, hassle free. Nothing to say thats negative.

    {"display":"Oliver C","full_name":"Oliver C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Oliver C 18th May 2026

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