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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 230,353 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal Credit and Pay in 3 make spreading payments easy and stress-free, with many loving the interest-free options and security. However, some find customer service frustrating and struggle with unclear fees, slow payment processing, and occasional access issues to Pay in 3. Overall, PayPal is trusted but could improve support and transparency.

Positive themes

  • PayPal Credit’s interest-free plans make big purchases manageable and hassle-free.
  • Pay in 3 is a brilliant way to spread costs without interest and keep budgets on track.
  • PayPal feels safe and secure for online payments with strong buyer protection.

Negative themes

  • Customer service can be poor or unhelpful when issues or disputes arise.
  • Pay in 3 access is sometimes denied without explanation causing frustration.
  • PayPal Credit payments can be slow to process and confusing to manage.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 230353 company reviews • Last reviewed within 7 days

A more than satisfactory experience

PayPal Credit • 2nd July 2026

A more than satisfactory experience

{"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The make easy for transfert money to family

PayPal Credit • 2nd July 2026

The make easy for transfert money to family

{"display":"Michel M","full_name":"Michel M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Really is a Pal.

    Straightforward and so easy to use.

    {"display":"Veronica Cother","full_name":"Veronica Cother","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Never had any problem with Paypal

    Never had any problem with Paypal

    {"display":"Julie Weatherley","full_name":"Julie Weatherley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1430556.png"}}'s avatar
  • 5.00/5

    Super easy to use

    Really easy to pay for large purchases over longer terms. Bought my laptop really easy

    {"display":"Hebe C","full_name":"Hebe C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Hebe C 2nd July 2026
  • 5.00/5

    Easy and quick.

    Easy and quick. Piece of mind is worth everything

    {"display":"Michael C","full_name":"Michael C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Using paypal is reliable, safe, trusted, and effective.

    Using paypal is reliable, safe, trusted, and effective. It is responsibly managed.

    {"display":"Catherine","full_name":"Catherine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    use the papalmake a payments

    Easy and secure to make a payments I always fell confident by using PayPal. Great safe and secure

    {"display":"asad mahmood","full_name":"asad mahmood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Paypal credit is amazing, always help me to pay in i...

    Paypal credit is amazing, always help me to pay in instalments.

    {"display":"Eduardo S","full_name":"Eduardo S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great quick efficient and customer service is fab

    Great quick efficient and customer service is fab

    {"display":"Kirsty Laing","full_name":"Kirsty Laing","avatar":{"url":"\/assets\/uploads\/avatars\/users\/575812.png"}}'s avatar
  • 5.00/5

    Easy application.

    Easy application. Although be careful which option you choose, as it defaults to an interest paying one over a longer period. 0% interest is over short term.

    {"display":"Jim","full_name":"Jim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jim 2nd July 2026

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