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PayPal reviews

PayPal logo
Rated Excellent 4.91/5

PayPal reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 76,758 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal is loved for its easy-to-use payment options like Pay in 3 and PayPal Credit, which help spread costs without interest and offer peace of mind with buyer protection. Many find it reliable and secure for online shopping. However, frustrations arise around inconsistent availability of Pay in 3, slow payment processing, confusing account management, and poor customer service.

Positive themes

  • PayPal's Pay in 3 makes spreading payments easy and interest-free for big buys.
  • PayPal Credit offers flexible credit options with low or no interest and easy management.
  • PayPal is trusted for secure online payments and buyer protection.

Negative themes

  • Pay in 3 is often unavailable or inconsistently approved causing frustration.
  • Customer service is poor with slow responses and difficulty reaching real people.
  • Payment processing is slow or confusing with delayed debits and unclear statements.
Summarised by AI
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About PayPal

With PayPal, you can send and receive money securely.

PayPal gives you the flexibility to pay for purchases or spread the cost online or in-store. Transactions and payments through the PayPal app are encrypted to keep your financial and personal information secure.

PayPal+ is a loyalty programme that gives you loyalty points. You can use these points anywhere you checkout using PayPal.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 76758 company reviews Last reviewed within 7 days

Simple and handy

PayPal Credit 25th January 2026

PayPal approved me for credit when NatWest would not, allowing me to make purchases with zero interest for 4 months. Their Pay in 3 service... PayPal approved me for credit when NatWest would not, allowing me to make purchases with zero interest for 4 months. Their Pay in 3 service has also been invaluable and using Paypal has boosted my credit score. Read more Read less

Rated Excellent 5/5
Read more product reviews

PayPal my experience

Payment Provider 22nd January 2026

Опыт совсем небольшой, но пока всё нравится. Комиссия немного не приемлема. А так всё классно, операции проходят быстро и качественно. Отправка и получение денег проходит без задержек и технических проблем. Система надёжна и безопасна. Главное всё просто, любой поймет.

Rated Average 3/5
Read more product reviews
  • 5/5

    An unusually long interest free period

    A four month interest free period is almost unprecedented, except for six or 12 months interest free periods on specific items with larger retailers. The... A four month interest free period is almost unprecedented, except for six or 12 months interest free periods on specific items with larger retailers. The fantastic thing about PayPal however is that you are able to split your payments in which ever way works for you, as long as the minimum payment is made monthly. It is also available pretty much anywhere, as long as the cost of the item is at least £100. I have made good use of this Credit line dozens of times, and have found it incredibly easy to use and much more affordable and flexible than a credit card. Read more Read less

    {"display":"Monika S","full_name":"Monika S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Monika S 22nd January 2026
  • 1/5

    Pay pal - Has had my money held to ransom on all ord...

    Pay pal - Has had my money held to ransom on all orders placed for 120 days before they release any funds- We have been... Pay pal - Has had my money held to ransom on all orders placed for 120 days before they release any funds- We have been with Pay pal for several Years - and they have for the last 10 years plus increased the hold from 7 days to be paid know over 120 Day and still not paid - however they take there fees at time of sale and do not release ours - Financially crippling our Business- Then every month they put our account on Hold and request Tracking details and courier for orders- even when then information is already added to pay pal showing the item delivered - They then what you to provide invoices showing you purchased the goods- ID Bank Statements every month - No Issues with orders - however Pay pal seem to like -playing games with Peoples lively hood - Potential putting us out of business due to all our sales revenue being held You then call The so called customer services and even they cant tell you why the reserve is in place - only if you don't like it close your account - I will be doing this once or funds are released from hold Cant speak to the department that even puts the Hold on your account and cant get a reply to an email or even any support - considering we are paying for this service to use PayPal - If i was a Buyer they would be jumping through hoops trying to sort out there issue - quickly and efficiently - putting them through to correct departments top get that resolved Read more Read less

    {"display":"Jamshaid A","full_name":"Jamshaid A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jamshaid A 22nd January 2026
  • 1/5

    I have used PayPal pay in 3 for aome time and i was...

    I have used PayPal pay in 3 for aome time and i was happy intil 2 months ago. When I ordered items from Debenhams I... I have used PayPal pay in 3 for aome time and i was happy intil 2 months ago. When I ordered items from Debenhams I was informed that they will be 2 parcels delivered separately. I got 1 parcel and I did not get the other. I contacted the seller and they said they will send me the replacement and it never happened. I contacted PayPal disputes and the result was that I got that item and the case was closed and in favour to the seller. I contacted PayPal again to say I was not happy about this as I did not receive this parcel and asked them to ask the seller for the proof of delivery of which non was provided. Now I have to pay for a dress that I did not receive and my hard earned money gone just like that. I am so disgusted about this. Maud Read more Read less

    {"display":"Maud ","full_name":"Maud ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Maud 29th October 2025
  • 5/5

    Good start, but tell us a little more.

    Good start, but tell us a little more.

    {"display":"Kyaw Lay","full_name":"Kyaw Lay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Kyaw Lay 23rd October 2025
  • 5/5

    Never had an issue with PayPal, it always does what...

    Never had an issue with PayPal, it always does what I want it to do.

    {"display":"Jason ","full_name":"Jason ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jason 25th August 2025
  • 5/5

    PayPal is great for quick payments and easy credit i...

    PayPal is great for quick payments and easy credit if needed

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    David 24th August 2025
  • 5/5

    Great service

    I never had problem with PayPal,always easy and quick service

    {"display":"Victoria V","full_name":"Victoria V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Victoria V 22nd August 2025
  • 5/5

    Making someone very happy

    With pay in 3 I got my daughter a present she loves thanks

    {"display":"Jane williams ","full_name":"Jane williams ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jane williams 18th August 2025
  • 5/5

    PayPal Review

    Very helpful options for spreading payment and good customer service.

    {"display":"PB","full_name":"PB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    PB 15th August 2025

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