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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 95,925 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal’s Pay in 3 and PayPal Credit make spreading payments easy and secure, helping with budgeting and big buys. Many find the services reliable and appreciate the buyer protection and interest-free options. However, customer service often frustrates users with slow responses and poor support, while app usability and payment management can be confusing or glitchy.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest free and easy to use.
  • PayPal Credit is easy to use with flexible credit and good 0% interest offers.
  • PayPal feels very safe and secure for online payments with great protection.

Negative themes

  • Customer service is often slow or unhelpful when issues or disputes arise.
  • Managing payments and statements on PayPal Credit can be confusing and frustrating.
  • Pay in 3 sometimes stops working without explanation causing frustration.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 95925 company reviews • Last reviewed within 7 days

Good experience thru the years.

Pay in 3 • 12th April 2026

Good experience thru the years.I feel safe buying online..it helps me my budget using pay in 3 installments.. I have been using paypal for so... Good experience thru the years.I feel safe buying online..it helps me my budget using pay in 3 installments.. I have been using paypal for so many years now and find it very useful.. I recommend it to friends. Read more Read less

{"display":"Estelita","full_name":"Estelita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I am using PayPal credit and it’s accepting every lo...

PayPal Credit • 12th April 2026

I am using PayPal credit and it’s accepting every local shops. Good discount I am getting beast to use this in online transaction

{"display":"Uday V","full_name":"Uday V","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1235566.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always a quick easy experience managing my finances

    Always a quick easy experience managing my finances

    {"display":"Wilks","full_name":"Wilks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Wilks 12th April 2026
  • 5/5

    Very easy to use app

    Very easy to use app. I love the flexibility of paying back

    {"display":"Kate O","full_name":"Kate O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Kate O 12th April 2026
  • 5/5

    Living made easy with PayPal

    Since the use of PayPal. My confidence in getting what I want with peace and the aspect of flexible payment. My life would have been... Since the use of PayPal. My confidence in getting what I want with peace and the aspect of flexible payment. My life would have been more organised if I had started earlier Read more Read less

    {"display":"Ifedolapo D","full_name":"Ifedolapo D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    PayPal experience

    I have used Paypal for many years. A easy and good way to pay. I use pay pal credit,and I’ve never had a problem .... I have used Paypal for many years. A easy and good way to pay. I use pay pal credit,and I’ve never had a problem . Pay in 3 steps is a great idea. I trust PayPal to sort any problems I may have, only had one problem, over a return payment, which PayPal help sorted. PayPal is brilliant Read more Read less

    {"display":"Christine","full_name":"Christine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Christine 12th April 2026
  • 5/5

    It has always been excellent never had a problem

    It has always been excellent never had a problem

    {"display":"BT","full_name":"BT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    BT 12th April 2026
  • 5/5

    Easy to pay fir items and spread the cost

    Easy to pay fir items and spread the cost

    {"display":"An","full_name":"An","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    An 12th April 2026
  • 5/5

    Easy to use step by step instructions

    Easy to use step by step instructions

    {"display":"Samantha E","full_name":"Samantha E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Samantha E 12th April 2026
  • 5/5

    Very usefull service.

    Very usefull service.so quick and easy to use.o like that when making purchase don't have to give personal details as pay pal deal with this

    {"display":"Jd","full_name":"Jd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jd 12th April 2026
  • 5/5

    With PayPal it’s always smooth transaction it very e...

    With PayPal it’s always smooth transaction it very easy to get through my payment process.

    {"display":"Zerry o","full_name":"Zerry o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Zerry o 12th April 2026

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