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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,534 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
Was this helpful?

About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286534 company reviews • Last reviewed within 7 days

PayPal has always been friendly and helpful in every...

Pay in 3 • 11th August 2026

PayPal has always been friendly and helpful in every aspect of my financial wellbeing with them. They provide advice when you need it and not... PayPal has always been friendly and helpful in every aspect of my financial wellbeing with them. They provide advice when you need it and not to mention the multiple ways you can pay now really helps you afford things more comfortably. i. l love paypal. Read more Read less

{"display":"sharon f","full_name":"sharon f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

a regular customers experience

Pay in 3 • 11th August 2026

I have used paypal for many transactions, either through credit or pay in 3, I have never had any problems obtaining the credit line, its... I have used paypal for many transactions, either through credit or pay in 3, I have never had any problems obtaining the credit line, its so simple and I especially love the protections the transactions provide. quite a few times, I have needed to use the dispute section, because something has not been up to standard, I have been reimbursed every time, that generates great trust. I have found the app to be a little unwieldly at times and some services appear to be buried under layers of scrolling and clicking, yet even here I have rang up customer service who have guided me expertly through the maze. Cannot fault that at all Read more Read less

{"display":"Me here (Beltainscry)","full_name":"Me here (Beltainscry)","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752003.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Been very helpful service, easy to use and manage.

    Been very helpful service, easy to use and manage.Would definitely recommend to friends and family snd will continue to use for a long time. The... Been very helpful service, easy to use and manage.Would definitely recommend to friends and family snd will continue to use for a long time. The ease of managing the service, payments, repayments adjusting payment amounts and dates is very useful Read more Read less

    {"display":"Adam C","full_name":"Adam C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1128046.png"}}'s avatar
    PayPal Credit
    Adam C 11th August 2026
  • 5.00/5

    Easy to contact, kind and fair

    Issues with my PayPal account and a secure payment, I had an issue with a seller and the quality of their service and product. I... Issues with my PayPal account and a secure payment, I had an issue with a seller and the quality of their service and product. I rang PayPal and the issue was addressed by customer service and resolved quickly. Read more Read less

    {"display":"Neil D","full_name":"Neil D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Neil D 11th August 2026
  • 5.00/5

    good job always and always value the money

    good job always and always value the money

    {"display":"rey","full_name":"rey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    rey 10th August 2026
  • 5.00/5

    PayPal credit is convenient, easy to use and accepte...

    PayPal credit is convenient, easy to use and accepted on most websites. The application process is quick and simple and credit limits are responsible.

    {"display":"Kemi ","full_name":"Kemi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Kemi 10th August 2026
  • 5.00/5

    Truste service

    Excellent service .I’m alwayaes trust theie service

    {"display":"Md Abdul Wahid","full_name":"Md Abdul Wahid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    My honest opinion

    Ive been with paypal for20 yrs now. I have found it a great way to pay for items over a period of time or completed... Ive been with paypal for20 yrs now. I have found it a great way to pay for items over a period of time or completed transactions immediately versatility is important . Efficient and reliable Read more Read less

    {"display":"david aldham","full_name":"david aldham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1235717.png"}}'s avatar
    Pay in 3
    david aldham 9th August 2026
  • 5.00/5

    Impressed with the service and how easy everything w...

    Impressed with the service and how easy everything works. Thanks.

    {"display":"Mon MC","full_name":"Mon MC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Mon MC 9th August 2026
  • 5.00/5

    Use it all the time, makes things easier to manage...

    Use it all the time, makes things easier to manage

    {"display":"Jack R","full_name":"Jack R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jack R 9th August 2026
  • 5.00/5

    I use Paypal regularly and feel safe.

    I use Paypal regularly and feel safe.

    {"display":"Viviane S","full_name":"Viviane S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Viviane S 8th August 2026

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