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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,232 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286232 company reviews • Last reviewed within 7 days

Larger purchase completely protected.

PayPal Credit • 19th July 2026

I needed to make a larger purchase through PayPal as I like the level of protection you get. PayPal credit popped up as an option... I needed to make a larger purchase through PayPal as I like the level of protection you get. PayPal credit popped up as an option & the prosee was super easy. Just made my first payment too & that was always incredibly easy!! Read more Read less

{"display":"Beth p","full_name":"Beth p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

A theatre ticket on 3 instalme...

PayPal Credit • 19th July 2026

I have recently paied a theatre ticket on 3 instalments with zero interest rate and I think that it was very clever. I felt more... I have recently paied a theatre ticket on 3 instalments with zero interest rate and I think that it was very clever. I felt more comfortable in splitting the cost in 3 instalments. I would have struggled to afford an evening out otherwise. Read more Read less

{"display":"Maria p","full_name":"Maria p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Paypal Protects

    Excellent with payment protection when thing don't arrive or maybe scammed. Contact with services are helpful & quick to advise what procedures to take. Thanks

    {"display":"Christopher L","full_name":"Christopher L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Christopher L 19th July 2026
  • 5.00/5

    FIRST RATE COMPANY

    NEVER HAD A PROBLEM WITH PAYPAL. EASY CONTACT VERY EFFICENT SERVICE WEB SITE EASY TO FOLLOW

    {"display":"Alan T","full_name":"Alan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Alan T 19th July 2026
  • 5.00/5

    Very efficient and never have to worry companies are...

    Very efficient and never have to worry companies are not being paid. Helps my finances as able to spread the money over 3 months.

    {"display":"Sue W","full_name":"Sue W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Sue W 19th July 2026
  • 5.00/5

    They have always been my safeguard

    I have had no need to have contact, they have always been there when needed without question. I always feel safe when dealing over the internet

    {"display":"Alexander J","full_name":"Alexander J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Alexander J 19th July 2026
  • 5.00/5

    Quick and easy from start to finish

    Quick and easy from start to finish

    {"display":"Jason Underwood","full_name":"Jason Underwood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747755.png"}}'s avatar
  • 5.00/5

    Very easy platform to use and simple to navigate.

    Very easy platform to use and simple to navigate. compared to other money sending sites this is a breeze to use, even my elderly father... Very easy platform to use and simple to navigate. compared to other money sending sites this is a breeze to use, even my elderly father with limit computer knowledge can access it. Read more Read less

    {"display":"Lou F","full_name":"Lou F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Lou F 19th July 2026
  • 4.00/5

    I feel safer ehen using paypal.

    I feel safer ehen using paypal. Thank you

    {"display":"Zeynep A","full_name":"Zeynep A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Zeynep A 19th July 2026
  • 4.00/5

    Wonderful Service

    Excellent service given by Paypal by sending money abroad and also for shopping from different vendors all over the world. Very much satisfied with your... Excellent service given by Paypal by sending money abroad and also for shopping from different vendors all over the world. Very much satisfied with your service and i hope carry on like this Read more Read less

    {"display":"Syed I","full_name":"Syed I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Syed I 19th July 2026
  • 5.00/5

    Easy to use always. use for travelling abroad

    Easy to use always use for travelling abroad

    {"display":"stevie Whitelaw ","full_name":"stevie Whitelaw ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1234904.png"}}'s avatar

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