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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,576 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286576 company reviews • Last reviewed within 7 days

I’ve used Pay Pal credit for a few years now, fantas...

PayPal Credit • 31st August 2026

I’ve used Pay Pal credit for a few years now, fantastic and low repayments

{"display":"Andy Webb","full_name":"Andy Webb","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1756057.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

It made life so easy for me.

Pay in 3 • 30th August 2026

It made life so easy for me. No stress financially.

{"display":"EVAN S","full_name":"EVAN S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I have the best customer service and most of my requ...

    I have the best customer service and most of my requests went through with no delay

    {"display":"Ako","full_name":"Ako","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Ako 30th August 2026
  • 5.00/5

    I heart PayPal Plus

    PayPal was the best for disputes and fraud claims, I’ve never had any trouble when requesting refunds on dodgy purchases, but now they have PayPal+... PayPal was the best for disputes and fraud claims, I’ve never had any trouble when requesting refunds on dodgy purchases, but now they have PayPal+ and I’ve already raised £110 in credit. Also great for collections for friends. Read more Read less

    {"display":"A J","full_name":"A J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    A J 29th August 2026
  • 5.00/5

    Paypal is simple and helpful.

    Paypal is simple to use. pay in 3 parts is an exelent help for me.

    {"display":"Boris P","full_name":"Boris P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Boris P 28th August 2026
  • 5.00/5

    Amazing, the team at paypal give a great hand whenev...

    Amazing, the team at paypal give a great hand whenever there have been any issues.

    {"display":"Om J","full_name":"Om J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Om J 27th August 2026
  • 5.00/5

    HelloTabassum

    i am always feel easy when i login and manage my account simply

    {"display":"T Tabassum ","full_name":"T Tabassum ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to use great service

    Easy to use great service. most retailers allow you to use PayPal.

    {"display":"Belinda R","full_name":"Belinda R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Belinda R 25th August 2026
  • 5.00/5

    Very easy to use and very convenient

    Very easy to use and very convenient

    {"display":"Mark Simms","full_name":"Mark Simms","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Mark Simms 24th August 2026
  • 5.00/5

    Makes life easier

    I use PayPal credit as my extra cash for bigger purchases, so that my monthly liquidity and other payments are not affected. It's very straightforward... I use PayPal credit as my extra cash for bigger purchases, so that my monthly liquidity and other payments are not affected. It's very straightforward and I always make sure to pay my balances on time, so I never get charged any interest. I feel like it makes my life easier at the moment if I don't want to make big purchases in full, e.g. holidays, etc. Really happy that they have the credit card as well, which is super handy when PayPal isn't an option at checkout. Read more Read less

    {"display":"Tsarina M","full_name":"Tsarina M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Tsarina M 24th August 2026
  • 5.00/5

    Easy to use, great benefits, useable in many many pl...

    Easy to use, great benefits, useable in many many places

    {"display":"Abdullah M","full_name":"Abdullah M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Abdullah M 23rd August 2026

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