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PayPlan: Debt solutions reviews

View other PayPlan products
4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
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No new 1 star reviews
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell
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About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

Top company

5
Always very helpful when you need to chat. Reviewed on: 21st July 2022
Arnie's avatar
Arnie

Nice people who understand what a debt burden is.

5
I've used PayPlan since I suffered a catastrophic (for me) financial collapse, as did most of the western world, after the 2008/9 financial meltdown. I did all of the usual things, moving money (debt) between companies to keep the appearance of having some financial fluidity. I was able to keep this going till around 2010 when the interest rates on my various card doubled or trebled overnight. That's when I had to admit defeat and get help. I found PayPlan from recommendations online, called them and they walked me through the process of producing a income and outgoings sheet, once the figures were there PayPlan did all of the heavy lifting. The relief, especially from pushy collection agents, was palpable - I could just refer all contact to PayPlan and that was it (it took a little while for one agent to accept the situation but, after about the third phone call, third failure at getting me to clear the debt, at the expense of my other creditors, I assume that he gave up - I'm pretty sure that he never contacted PayPlan as they would have mentioned it). PayPlan lifted what seemed to be the weight of the world from my shoulders and for the first time in 3 years or so I could relax when the phone rang or a letter came. It's still depressing to think that I'm paying these now ancient debts and will be until I reach the age of 130 something totally ridiculous but, as an OAP now, I feel that I can go to PayPlan if I have any financial problems at all, knowing that they will do their best to negotiate on my behalf and come back with a solution. As for recommending their services to friends or family, I already have done so, for a friend, who is equally impressed and happy at the result. I cannot stress how valuable services such as PayPlan offer are, talking to people who understand the situation and try their absolute best to take a financial mountain and reduce it, metaphorically, back to a molehill is invaluable. It's peace of mind, it's not constantly running through periods of near debilitating despair, it's a friendly and helpful voice that says, "We can probably do something to help with that" and then they do. Reviewed on: 21st July 2022
Jerry Wilde's avatar
Jerry Wilde

They have taken the stress out of my life

5
I’ve been with payplan for a couple of years and I can’t praise them highly enough. My finances were a source of great stress but now I just make a single payment each month and I don’t have to think about it. Any time I’ve had to call them they’ve been endlessly patient, reassuring and kind. They’ve taken such a weight off. I’m forever grateful and my debts are almost paid off now. They’re life savers. Reviewed on: 21st July 2022
kywe's avatar
kywe

PayPlan. The only thing I can say about them it: They are something very special.

5
When I was in need of help after people went bust on me in years past. It was so reassuring to talk to people who it seemed wanted to make me feel better about myself, and I was going to get over these awful eight years of my life when trying to pay all my outgoing bills, present & old.. Reviewed on: 21st July 2022
Jonathan Harris's avatar
Jonathan Harris

Cannot fault Payplan

5
When your ill you visit the doctors, when you have a financial breakdown and the world stop rotating in your mind you ring Payplan. Had more support from them than my own family. Thank you Reviewed on: 21st July 2022
Jami Harker's avatar
Jami Harker

They have been unbelievably good

5
They have helped me sort things out and I could thoroughly recommend them they have been brilliant all the way through Reviewed on: 21st July 2022
JD's avatar
JD

Best customer service

5
Made my life so much easier and my stress levels have reduced thanks to their quick and efficient service. Would highly recommend PayPlan to all. Reviewed on: 21st July 2022
NP's avatar
NP

Easy way to get help when in need

5
I used the messaging service whilst I was on my lunch hour which allowed me to multitask whilst cooking my meal. It was very easy to apply and very easy to understand. I didn’t have to think about much and felt instantly better knowing that my debt weight had been lifted. Reviewed on: 21st July 2022
Roxi's avatar
Roxi

Friendly helpfull

5
Staff are extremely helpful, knowledgeable and provide a stress free debt solution Reviewed on: 21st July 2022
Dawn day's avatar
Dawn day

So very helpful and non judgemental

5
Everything regarding Payplan is positive. They are a wonderful organisation giving relief to people in debt and future without the hounding of agencies. Reviewed on: 21st July 2022
Mr A's avatar
Mr A

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