Write a review

Post Office: ISAs reviews

Name: ISAs
Rating: 2.15 (13 reviews)

View other Post Office products

1.59

Based on 13 reviews, last reviewed 12th May 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

2 star

62%

Latest highest rating:

5

Trusted company Easy to deal with, plenty of branches to visit in person with knowledgeable staff to help with queries avoiding automated phone calls Reviewed on: 14th August 2022

Latest lowest rating:

1

Utterly appalling customer service Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a Virgin problem. No p... Read more Reviewed on: 12th May 2025

Read all reviews See your review

About this product

Post Office ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Post Office is really like. Oh, and if you have experience using a Post Office ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Post Office ISAs reviews (13)

Review of the Post Office, ISAs:

Savings - terrible customer service

Highly unresponsive 'customer service', you call for help and the whole experience is negative, 'we can't, we don't, we have no idea when...', no initiative or 'we can't do that but we can do this', they have no idea of SLAs in dealing with customer correspondence, I was told "it will be done when they get around to it', this was in response to a letter they had signed for receipt of 4 days earlier to give me access to my money yet still not actioned and no indication when it will be. Telling them that I am in severe financial hardship without access to my account meant absolutely nothing, just incredibly poor customer service with antiquated paper based systems, don't touch them with a barge pole! Reviewed on: 9th October 2021

Difficult to track money!!!

Switch ISAs to Post Office (to get best rate available on Instant Access (1.41%), but difficult/time consuming to transfer money in/out or to follow my funds on a statement. Reviewed on: 14th August 2015

I was upset that the original price on the website changed as too many applied

I think if an isa offer is limited to people it should be stated up front. Reviewed on: 21st April 2015

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review