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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Savings:

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Serendipity

Unexpectedly pleasant customer relations conversation, we need more people like this on help lines, sadly, very few and far between. Top marks Family Building Society. Thank you. Reviewed on: 7th November 2022

Reply from Family Building Society That's great to hear - thank for taking the time to leave a review. Response date: 16th November 2022

Review of the Family Building Society, Savings:

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Instant good telephone advice

My phone call was answered instantly. Your adviser not only answered all my questions clearly but gave worthwhile advice on filling in the online application form. And, the interest rates were good. Reviewed on: 7th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear you had such a positive experience with us. Response date: 16th November 2022

Review of the Family Building Society, Savings:

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Nice to talk to a person

I was enquired about a savings account and Tom was very helpful at answering my questions. Reviewed on: 4th November 2022

Reply from Family Building Society Thank you for leaving us a review. We are pleased that Tom was able to help and answer your questions. Response date: 9th November 2022

Review of the Family Building Society, Mortgages:

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Super service

I rarely leave reviews, but on this case I felt compelled to. Linda on the new business team was by far the most helpful person I’ve ever interacted with at a financial institution. At the 11th hour our mortgage offer was due to expire because our solicitor somehow failed to submit the required documents by the underwriter’s deadline. It was only thanks to Linda’s sustained efforts, which was quite frankly above and beyond anything I’ve experienced from a bank or building society, that the mortgage was finally processed with hours to go. Thank you. Reviewed on: 12th October 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear how helpful Linda was. Response date: 14th October 2022

Review of the Family Building Society, Savings:

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One of the absolute WORST building societies I have dealt with

The staff at family Building society appear to make it their ambition to make a simple matter as difficult as they can. A good reputation takes years to attain, a bad one seconds with a few click of a mouse. Reviewed on: 11th October 2022

Reply from Family Building Society We are very sorry to hear about your experience. So that we can investigate further please can you email the details to [email protected] with the header SMP review. Thank you. Response date: 14th October 2022

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