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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Mortage product advice

Called into Richard at FBS sit was time to renew rates on my existing mortgage. Very helpful and courteous and had all my questions answered promptly. Minimal time on hold. Wish all telephone service these days could be so good. Reviewed on: 5th September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased with your feedback and glad to hear that Richard was able to help. Response date: 6th September 2022

Review of the Family Building Society, Mortgages:

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Excellent and knowledgeable service

Richard was so helpful in explaining everything we need to know and forecasting what we might be able to do Reviewed on: 2nd August 2022

Reply from Family Building Society Thank you for you taking the time to leave us a review. We are so pleased that Richard was able to help. Response date: 2nd September 2022

Review of the Family Building Society, Mortgages:

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Straightforward initial meeting

My first meeting with the Family Building Society was straightforward and clear. Linda took my information and was able to explain what I needed to know to understand the financial product, and enabled me to go through fully prepared to the next meeting. Reviewed on: 1st August 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 2nd August 2022

Review of the Family Building Society, Mortgages:

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Excellent

Friendly, helpful and professional. Reviewed on: 25th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you find us friendly, helpful and professional. Response date: 26th July 2022

Review of the Family Building Society, Savings:

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Competitive savings interest rate

This account came to my attention after researching best easy access savings rates on moneyfacts.co.uk and thisismoney.co.uk. Terms clear and concise. Account opening simple and straightforward, with ability to fund account immediately after opening. Perfect for my needs. Reviewed on: 22nd July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad you found our account opening simple and straightforward. Response date: 25th July 2022

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