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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Clear concise and very helpful

Linda was very friendly and helpful and particularly patient when I needed extra and detailed explanations. I felt very relaxed talking with her. Reviewed on: 4th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear you felt relaxed when speaking to Linda and that she was able to help. Response date: 5th July 2022

Review of the Family Building Society, Mortgages:

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It actually does feel like a family!

I can highly recommend the service I received today after a conversation with Brenda at the Family Building Society about my mortgage options. I felt very satisfied that all my questions were answered and explained thoroughly. I have now have clarity on moving forward with my options Whenever I have had any queries the staff are very helpful and are treated in a very pleasant manner. Many thanks Reviewed on: 30th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased that you would recommend our service and that Brenda was able to help. Response date: 1st July 2022

Review of the Family Building Society, Mortgages:

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Excellent mortgage advice.

Wonderful and detailed advice and guidance. Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. Response date: 5th July 2022

Review of the Family Building Society, Mortgages:

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Kind and professional

Richard was very thorough in explaining different options. He was knowledgeable, professional and helpful Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Richard was able to help. Response date: 1st July 2022

Review of the Family Building Society, Mortgages:

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Excellent

We have a buy-to-let with the Family Building Society. Recently our situation changed and we spoke with Linda to discuss the change in our situation, and explaining our needs. We were pleasantly surprised we were listened to, and our banker sought a solution. A day later she contacted us with the news that our request was not only heard but approved. Common sense, logic, compassion and a sense of old world relationship banking in a world driving towards remote banking. We would highly recommend the FBS to anyone who cares about a relationship with their banker. Reviewed on: 21st June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that you would recommend us and that Linda was able to help. Response date: 22nd June 2022

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