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Family Building Society Customer

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Review of the Family Building Society, Mortgages:

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A personal touch that makes all the difference

It was our first experience of using the FBS and we were guided through the process by Brenda, who was very helpful and professional at her job. We really felt the products at FBS suited our needs so were very happy to find them after researching online as we had not heard of this company previously. Brenda assisted us in the initial part of the mortgage process and was reliable and has good knowledge. We would recommend FBS to others for mortgages, particularly where you need a 'personal touch' as some of their mortgage products are unique and very good for individual circumstances as we found they do listen to customers needs and try to help. Reviewed on: 14th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Brenda was able to assist you and that you felt our products were suited to your needs. Response date: 15th June 2022

Review of the Family Building Society, Mortgages:

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Fantastic service today!

Brenda went the extra mile. We made a very large payment today using our savings only to find that because of the Jubilee celebrations we would not know if the money had arrived until after the Jubilee celebrations. Brenda understood that we would be left worrying about it for several days. So she contacted the finance team and told them our concerns and everybody responded speedily to confirm payment had arrived. We can now relax and toast the Queen and Brenda! Reviewed on: 1st June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Brenda was able able to help. Response date: 6th June 2022

Review of the Family Building Society, Mortgages:

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Update mortgage

Richard provided me with clear and concise information, enabling me to make the decision. He provided me detail and answered all my question without being rushed Reviewed on: 26th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that Richard provided you with detailed information and was able to answer all of your questions. Response date: 27th May 2022

Review of the Family Building Society, Mortgages:

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Advisors always helpful and personable.Richard today was v reassuring

I have ported my mortgage 3 times and on each occasion I have received excellent customer service Reviewed on: 26th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so glad that you find our customer service excellent and that Richard was reassuring during the process. Response date: 27th May 2022

Review of the Family Building Society, Mortgages:

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Telephone consultation

I discussed our requirements and Richard put forward all our various options so that I was able to understand and select the product most suitable for us. Reviewed on: 23rd May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that Richard was able to help, Response date: 26th May 2022

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