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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Fantastic Customer Care

I have been mortgage searching for a little while and after talking to Richard from Family Building Society I feel clear and confident about the information provided. He clearly explained all my options and made me feel at ease with regards to explaining any unfamiliar terms used. He went above and beyond to ensure that I understood all the provided information and was happy to answer any of my questions. I am so happy with the quality of care from this company and I will be recommending them to my friends and family. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you very much for your recommendation. It's great to know Richard was able to help you and explain your options so thoroughly. Response date: 16th June 2021

Review of the Family Building Society, Mortgages:

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Always Excellent Service

As a Mortgage Broker, I tend to place a number of my more obscure cases with Family Building Society. The service from the beginning is always excellent and remains so throughout the course of the transaction, and not only for me as the broker, but also for the client too. Before placing a mortgage with Family BS, I tend to contact Joana R to discuss everything with her before moving forward. She is precise with her information and goes above and beyond to make the case work. I have and will continue to recommend Family BS to my colleagues. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your review. It's great to know we can help you with those more complicated cases. Response date: 16th June 2021

Review of the Family Building Society, Mortgages:

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Great customer experience

Phoned to request additional mortgage advance, spoke with Arounima . Extremely pleasant and friendly , proficiently got things rolling a great credit to the Society and its personnel selection and training scheme, would recommend the Society to anyone. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's good to hear you had such a great experience with us! Response date: 16th June 2021

Review of the Family Building Society, Mortgages:

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Can't Recommend Enough!

Helpdesk are always so helpful (Joana in particular), BDMs (ours is Grace) is always super helpful in laying it all out for us and confirming loan amounts etc, feels like nothing is too much to ask! Processing is always quick and within expectations and criteria is very flexible :) Fab lender!!! Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your recommendation! It's great to hear your feedback. Response date: 16th June 2021

Review of the Family Building Society, Mortgages:

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Outstanding service. Knowledgeable and friendly customer service employee, Richard.

Excellent company. Their staff is knowledgeable and friendly. It is a pleasure dealing with them. Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for your review! Response date: 16th June 2021

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