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Family Building Society Customer

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All reviews (250)

Review of the Family Building Society, Savings:

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OK

OK but poor rates so copuld do a lot better. Also very bad at ISAs only open to people who already have one. Reviewed on: 3rd August 2020

Review of the Family Building Society, Savings:

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Excellent Service

Opening an account on line was easy and the interest rates offered are some of the best available Reviewed on: 6th July 2020

Review of the Family Building Society, Savings:

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Good old fashioned service

How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020

Review of the Family Building Society, Savings:

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6 weeks of wasting my time

I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020

Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020

Review of the Family Building Society, Savings:

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Easy to deal with, clear info

On maturity of my Bond I was offered a very competitive rate to renew it. This rate was offered before maturity and honoured 3 weeks later when the product matured. Thank you very much. They are happy to deal with customers by post and phone - brilliant for those who do not want to deal with things on line and who do not have computers and printers Reviewed on: 28th June 2020

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