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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Savings:

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Applying For A New ISA

Despite being a Saver for many years, I could not, online, choose and apply for a 2003/4 new ISA. When on my account and selecting new ISA, it would only offer me one option ???. However, called the help line and delighted with immediate reply and help with advice to resolve. Many Thanks, you have a continued delighted Customer. Reviewed on: 22nd May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that your query was resolved quickly! Response date: 23rd May 2023

Review of the Family Building Society, Mortgages:

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My experience with FBS

There are very few Building Societies and Banks who will lend to seniors in retirement or still working in retirement.. I cannot recommend FSB to highly. This lender has employees and staff who are dedicated to this section of the market. From the initial phone in contact to the New Business section I was treated with care, consideration and understanding. I would like to Sible out Louise Taylor who embodies all the qualities that this lender offers. Thanks to her and the underwriting team, both of whom have a 'can do attitude'my wife and I can look forward to leaving our rental days behind. Try them out. You won't be disappointed.. Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you had a great experience with our service! Response date: 16th May 2023

Review of the Family Building Society, Savings:

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Online access needs improvement

Why can other banks & BS's give straightforward access once you have signed up once ? Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for your feedback, if you need some help on this please call 03330 140144 or request a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 19th May 2023

Review of the Family Building Society, Mortgages:

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Mortgage

I would like to say how nice and informative Louse Taylor was this Morning . Answered all my questions with no problems . Made me feel at ease , Thank you Keith Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased to hear that you Louise made you feel at ease. Response date: 16th May 2023

Review of the Family Building Society, Savings:

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Good Company, website could be better

Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023

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