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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Savings:

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Feels like interacting with family not a corporate

Good experience, I'm happy. Would be even better if transactions on my account showed up immediately and I was able to withdraw funds immediately, not next day, via bank transfer. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. It's great to hear you had a good experience. Response date: 5th May 2023

Review of the Family Building Society, Savings:

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I felt I was in safe hands.

I jumped the gun by trying to put savings into my account using a different bank account than I had previously nominated. There was then some confusion as to whether the money had been sent back and to which account. This was entirely my fault but I was helped by Aaron Nicholls who phoned me every single day at the same time. This helped because I knew when I would be called but also because I spoke to the same agent each time. This meant that I did not have to keep explaining what the problem was, and Aaron talked me through what was happening. He was so polite and personable that we had a good rapport by the end of four days of discussing my account. I would say that having the same person ringing me each day was a huge benefit and contributed to me feeling that I was in a safe pair of hands and that my savings would also be cared for as judiciously. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your polite experience with Aaron, and that you've managed to sort out your query. Response date: 5th May 2023

Review of the Family Building Society, Savings:

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Worst customer service I have ever experienced

Had to call customer services on a few occasions and each time I’m told only 1 in front of me but still didn’t answer for over 30 minutes! Imagine if there where 10 in front. Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for your feedback. We apologise that you had to wait. For future reference I'd like to recommend our call back option, this will ensure you won't be waiting on the phone, but your enquiry will still be picked up. This can be accessed via our website: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 27th April 2023

Review of the Family Building Society, Savings:

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Low isa interest rate

Why are you only paying 1.6% interest on 45 day notice account when other accounts are paying in excess of 3%. Is it because most people won’t move their isa. Well I will !!! Reviewed on: 25th April 2023

Reply from Family Building Society Decisions about interest rates are always difficult. Our rates are set on a combination of factors. We have to balance the interests of our savers and our borrowers, who pay the interest that savers receive. Please see our website for our full range of savings accounts and the current interest rates. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you should decide to invest elsewhere. Thank you for your feedback. Kind regards Response date: 26th April 2023

Review of the Family Building Society, Savings:

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Very useful and clear interest rate summaries for year's savings

Very pleased to receive the personalised interest rate summaries , very helpful for HMRC declarations Customer service staff are very helpful Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear you found our interest rate summaries very useful and clear! Response date: 26th April 2023

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