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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Excellent customer service

Michelle Parry-Bunter was exceptionally helpful and thorough when i spoke to her this morning about a couple of queries. She resolved everything within 10 mins and was really lovely to talk to. A great experience for me as a customer. Thanks Michelle! Reviewed on: 24th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review, we're so pleased to hear that you found Michelle's service exceptionally helpful! Response date: 25th April 2023

Review of the Family Building Society, Savings:

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EFFICIENT SERVICE

For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023

Review of the Family Building Society, Savings:

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Keep introducing newer savings accounts

You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023

Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023

Review of the Family Building Society, Savings:

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Very efficient

Friendly and very competent service. Reviewed on: 20th April 2023

Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023

Review of the Family Building Society, Savings:

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A refreshing change.

Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023

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