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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service

All the staff in branch were knowledgeable and helpful. They kept in constant contact and worked tirelessly to ensure I got the best saving product available. Thank you! Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it's great to hear you received great service from our branch. It's something we pride ourselves on. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Product great but application etc should be online

bit like a dinosaur on the process of opening the account should befall online like others.... Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about our product and application process. Rest assured we are always actively looking at ways to make saving with us easier, and we will share updates as and when we have them! Watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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The personal touch

Outstanding customer service. Really caring staff, who go out of their way to keep you advised of H&R due process of account opening. Impressive in the impersonal, digital, online world. Very inclusive and reassuring. Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback, we appreciate your time in sending this through! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Fantastic Personal Pragmatic Service from a Proper Building Society

The calls are picked up swiftly and all of the team provide every assistance within an impossible and highly frustrating regulatory framework. The proactivity in terms of calls from them to navigate through the forms and identity verification in the context of the timeframes in a dynamic interest rate environment is exceptional. We sacrificed a small amount of interest in the last few savings decisions because the team at H&R make life so much easier and instill such confidence. Reviewed on: 24th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Castle Street. We’re very pleased to hear they were able to help you navigate the requirements of your transaction, and we are very happy to hear you chose to save with the Society due to your confidence in our people. Please be assured we will share this feedback with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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opening an account

very straight forward process to open the account. all information needed is available on line Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your thoughts about the service you received from our team in Lutterworth. It’s always great to hear you found our process to be straightforward and our staff to be friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

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