H&R Member Feedback's community profile page

Write a review

Viewing profile for,

H&R Member Feedback

1333

Total reviews written

Helpful marks given to their reviews

618

Times reviews seen

All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Competitive rates, excellent customer service

Welcome phone call to acknowledge receipt of application for a savings account. My only comment is that the Society asks for hardcopy applications rather than the online application process offered by many competitors, and issue of a passbook is definitely a traditional - perhaps outdated - business model, though no doubt welcome to customers that are less digitally confident Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you very much to pass on your thoughts about the service you received from our team and the way in which it is offered. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Very efficient

Sent the form off on a Monday got a phone call Wednesday to say account has been opened and received email on Thursday to confirm pass book in post . Brilliant service thank you Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on your thoughts about the service you received from our team in Lutterworth. It’s great to hear that everything was dealt with efficiently and that you received your new account passbook safely and promptly. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Great customer service and values

Really great service from Mandy from the moment my call was answered to the point, a few hours later, where I had completed my application for a new savings Bond. Nothing was too much trouble and timescales were flexed to accommodate me. Very much appreciated, and great to see that face-to-face customer service is still valued and prized at HRBS. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society It was heartening to hear how much you appreciated the personal service you received from Mandy at our branch in South Wigston. We definitely feel having face-to-face access to our teams is of value and we plan to keep this maintained for our members. Thank you for taking the time to pass on your comments, which we will share with Mandy and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

RosT

I would highly recommend the Hinkley and Rugby Building Society. I recently opened a saving account and the process was quick, easy and efficient ( and a great rate ) . From start to finish it took less than 48 hours to make the application, deposit the money and have all the necessary checks completed. I made the application by mail and received a phone call from customer service the next morning advising me that my application had been received and would be processed that day. Great service. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback about the service you received at our Nuneaton branch. It’s great to hear we met your requirements efficiently and you were happy with the rate we were offering, and, of course, that you decided to open an account with the Society. We will enjoy passing your comments on to the team in question. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Friendly and efficient

The manager at the Rugby branch was so friendly, efficient and professional. The service was excellent. We went there for a fixed rate savings deal , we were new customers and they made us feel very welcome and made the process smooth. Bricks and Mortar, friendly staff , FSCA backing so highly recommend. Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear about your experience at our Rugby branch and we’re really pleased to welcome you as Society savers. Your comments will be shared with Simon and the team, thank you for giving us the opportunity to do so. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.