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Review of the Hinckley & Rugby Building Society, Savings:

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Building society

Lovely building society friendly and personal with face to face interaction Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch and tell us about the service our team at Coalville delivered. It’s great to hear you found them friendly and personal, we believe this is very valuable to our members. We will make sure your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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New ISA

Straightforward and great customer service Reviewed on: 15th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about the service you received from our South Wigston branch when opening your new ISA savings account. ‘Straightforward’ and ‘great customer service’ are absolutely what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Kids Saver Accounts

I had telephoned the Hinckley branch with questions regarding the kids saver accounts & was impressed with the way my questions were dealt with. Because of this I visited the branch that morning to open four accounts for my grandchildren. Jamie was very helpful & courteous, it wasn’t a problem to open all four accounts that day & I didn’t get rushed. I was also given a free book for each grandchild which is a lovely story to encourage saving, the oldest grandchildren have loved reading the book already. The Hinckley & Rugby weren’t my first choice of building society/bank but because they were more helpful & welcoming than my original choice they were the ones who I decided to invest with. Thank you. Reviewed on: 14th November 2023

Reply from Hinckley & Rugby Building Society We are very happy to hear you chose the Society to look after your grandchildren’s savings. It’s heartening to hear you were impressed by the service you received over the phone and also by Jamie when you visited our branch. This type of feedback is a joy to hear, and we will happily share this with the team involved. We’re also delighted to hear your grandchildren are enjoying their copy of How Roommates Became Savers – this book was written and illustrated by one of our employees so it’s very special to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Great customer service

The staff in the Coalville branch were great, knowledgable helpful and friendly. Reviewed on: 11th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about our team in Coalville. It’s great to hear you had a positive experience with our people who work hard to deliver the service you received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Young Saver

Opened a Young Saver account for my newborn son. Great rate and fab service from the lovely staff at the Nuneaton branch. Reviewed on: 7th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our Nuneaton branch team. It’s great to hear you found them to be the friendly bunch we know and love. It’s also wonderful to hear we’ve welcomed your newborn son to our family of savers. We will ensure your feedback is passed on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th November 2023

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