H&R Member Feedback's community profile page

Write a review

Viewing profile for,

H&R Member Feedback

1333

Total reviews written

Helpful marks given to their reviews

624

Times reviews seen

All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Friendly and warm welcome

We visited to open accounts for our baby twins. Amy was fantastic in assisting with this, whilst helping us entertain our children when filling in paper work. We had a brilliant experience and would recommend. Reviewed on: 3rd November 2023

Reply from Hinckley & Rugby Building Society Firstly, many congratulations on your baby twins!! And secondly thank you very much for taking the time to pass on this lovely feedback about the service you received from Amy at our branch in Hinckley. It’s great to hear you received the type of service we all hope would be delivered when visiting with your family. Also, a very warm welcome to the Hinckley & Rugby family to your babies. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Great customer service!

I opened up 2 savings accounts with Liam at Hinckley & Rugby branch - he was brilliant in helping me get it all set up! Highly recommend Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you for this lovely feedback about the service you received from Liam at our Castle Street branch. It’s great to hear he made such a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Lee and his manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

90 day cash isa

Had to go into 2 branch H/R society to process my isa. due to not having my national insurance number on the system, my local branch, then asked me all the details again, it wasn't a 5minute job, they do seem to have staff that are not to sure of the procedures ie, training younger people Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing us with this valuable feedback regarding the service you received when dealing with your ISA account. I understand the branch manager has been in touch with you to discuss your comments. I hope this has clarified any duplication of information which was requested and you are reassured of the service you can expect from our teams. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

KC

Staff in the Lutterworth branch are always exceptionally polite and helpful. My late Mum was always well looked after by the cashiers and because of this I have opened an account at the branch. It's great to have a local branch to be able to go in to rather than relying on on-line services. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about the service both you and your Mum received from our team in Lutterworth, it’s very heartening to hear the way we looked after your mother meant you then chose to save with us too. I am very sorry to hear of your mum’s passing. We too believe the personal service we can deliver in our local branches plays an important role in the service we can offer our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Service like it used to be.

Went in to Hinckley & Rugby Building Society to sort out my husbands savings account. I was able to take the necessary forms home for him to complete. The whole process was really easy and it was so nice to be able to complete it over the counter without waiting several weeks for an appointment. The lady who dealt with it was very helpful. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society It’s great to hear the service you received from our team in Nuneaton was efficient and hassle free, without the requirement for appointments. Thank you very much for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.