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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Friendly, professional and efficient

Went in the Lutterworth branch to enquire about opening fixed rate bonds and I was given all the information in a helpful and professional way and came away with the relevant leaflets and forms. An appointment was also made for me to ask further questions and discuss the bonds. I was very happy with the information given and proceeded with opening three bonds dealt with very effi ciently and professionaly by Jo. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to get in touch to tell us about the service you received from Jo at our branch in Lutterworth. It’s great to hear our people have made such a good impression and to pass on comments like this to the individual is a pleasure. It’s also great to hear you have chosen to place your savings with the Society. We will ensure that your comments are shared with Jo and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Fast friendly service

Popped in to open another savings account, was dealt with in a very friendly and efficient manner. Excellent. Reviewed on: 29th October 2023

Reply from Hinckley & Rugby Building Society It’s lovely to hear your experience at our South Wigston branch was so positive, thank you for taking the time to let us know, and it’s great to hear you decided to open another savings account with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th October 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Opening and closing an account

Very helpful and pleasant staff. The cashier explained everything throughly. Reviewed on: 27th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about your experience at our South Wigston branch. It’s good to hear our staff explained everything fully and you found our service professional and pleasant, it’s always great to hear feedback like that. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th October 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent and informative service. Need to retain Branch Network.

Easy to make appointment, friendly and knowledgeable staff. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback and thoughts regarding our services. We believe our branch network is a really important channel for us to maintain for our members, so we are pleased to hear you feel the same. It’s also great to hear you found our team knowledgeable and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Standards of Service

I recently opened an account with H&R BS, initially online. I raised a query an online query about the A/C and someone actually rang me with the answers. Amazing in this day and age. If this had been my main bank (Santander) I would have had to drive to Nuneaton to speak to a real person. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for this insightful and detailed feedback. We’re really pleased to hear you were impressed with the way we dealt with your query. We believe in personal service without barriers regardless of how you choose to do business with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

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