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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Long winded and frustrating

3 to 4 underwriters all asking for the same info time after time Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We are sorry that you were unhappy with this aspect of your application. We’ve tried to call you twice to discuss the complexities bespoke to your circumstances which necessitated the involvement of several of our underwriters at a late stage but haven’t been able to get through to you. If you’d like to email [email protected] then we’d be happy to talk you through our processes and timelines. Response date: 1st March 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Lovely service, nice and easy!

Really good service from the HRBS team in Hinckley. The team helped me open my first joint savings account with my partner. Really happy with my experience, would recommend! Reviewed on: 19th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 22nd February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Quick and attentive staff

Didn’t have to wait around sorted straight away Reviewed on: 19th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Updating savings plan

Thanks to the lowering of interest rates I could close a 90 day account at short notice and transfer most of the amount to two new accounts. Everything happened very efficiently and this will reduce my tax bill! Rugby branch is excellent. Reviewed on: 18th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service

Friendly and helpful staff in Nuneaton branch Reviewed on: 18th February 2021

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