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Review of the Hinckley & Rugby Building Society, Savings:

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Great service

Professional, friendly service. Reviewed on: 18th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 19th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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LONGEST TIME TO OPEN A SAVINGS ON RECORD

OPENING A SAVINGS ACCOUNT AS POA FOR MY MOTHER WHO HAS NOW MOVED INTO A CARE HOME. ONE PROBLEM WAS MY MOTHER HAS NO PROOF OF ADDRESS AS ALL CORRESPONDENCE IS SENT TO MY ADDRESS... SO YOU SHOULD BEAR THAT IN MIND FOR FUTURE APPLICATIONS.I KNOW WE ARE EXPERIENCING STRANGE TIMES AT THE MOMENT BUT STILL HAD TO STAND AND WAIT AT THE DESK FOR OVER AN HOUR WHILST APPROVAL WAS BEING SORT.... AT THE END WE HAD TO LEAVE WITHOUT A PASS BOOK WHICH HAS OBVIOUSLY TAKEN A WHILE TO GET HERE SO COULDN'T USE THE ACCOUNT WHILST WE WERE WAITING. AFTER BEING A LOYAL CUSTOMER AND HAVING MANY ACCOUNTS FOR OVER 30YEARS WITH YOU THIS IS THE WORST EXPERIENCE I HAVE HAD. Reviewed on: 18th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Good company to deal with

Woman who I raised a query with, was very courteous and helpful and understood the issue quickly and tried to resolve it. Reviewed on: 15th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service & help by friendly staff

Nice friendly local office, please do not close this office. Reviewed on: 15th February 2021

Review of the Hinckley & Rugby Building Society, Savings:

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good friendly service

recently opened a savings account with a fair rate of interest. No hassle with Pin numbers and made an appointment to complete transaction in branch thus avoiding possible queuing H&R or contact with other customers. Good quick old fashioned personal service. Well done H&R. Reviewed on: 13th February 2021

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