BBS Member's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member

1036

Total reviews written

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)

Review of the Bath Building Society, Savings:

View on product page

Excellent customer service

I have always received excellent customer care and a prompt service Reviewed on: 11th August 2020

Reply from Bath Building Society Thanks so much for the kind review. Great to hear you receive such excellent service from us. Holly, Customer Service Team Response date: 12th August 2020

Review of the Bath Building Society, Savings:

View on product page

could be made easier to close account on web

very good service but not as easy as some to close account on the web. Holly was very helpfull and efficient informing me what was going to happen. Reviewed on: 10th August 2020

Reply from Bath Building Society Many thanks for taking the time to leave your review, I was pleased I could help you. I will pass on your comment about Bath Online to our management team but I can inform you that we have plans in place to improve this service. If you need any help with it in the meantime you are welcome to call us on 01225 423271. Holly Customer Service Team Response date: 10th August 2020

Review of the Bath Building Society, Savings:

View on product page

Very polite and efficient to deal with.

A JOLLY GOOD EXPERIENCE ON THE PHONE.VERY PLEASED. Reviewed on: 8th August 2020

Reply from Bath Building Society Thanks for your kind review. We always enjoy a chat with our lovely customers, hope to speak with you again soon. Holly Customer Service Team Response date: 10th August 2020

Review of the Bath Building Society, Savings:

View on product page

Very efficient response on live chat

So refreshing to contact a company via live chat and talk to a real person not a bot! Reviewed on: 7th August 2020

Reply from Bath Building Society Good Morning, So pleased to hear that you found the live Chat efficient. Thank You for taking the time to send us your review. Caroline, Customer Support Department. Response date: 7th August 2020

Review of the Bath Building Society, Savings:

View on product page

On-line needs improvement

New on-line platform is a step backwards, it is more complex to log-in and less functional. You need to have the functionality to run reports between specific dates. Reviewed on: 6th August 2020

Reply from Bath Building Society Thank you for your feedback. Apart from adding an additional layer of security to the log in process we have not recently changed the basic functionality of our system. If however I understand your comments, I can confirm that what you want is a feature that we have requested is added to the system road map. Clearly having feedback like yours helps prove the need so thank you for taking the time to share this with us. As to the log in process, we have had no choice but to comply with recent new regulations regarding 'strong customer authentication'. These regulations were introduced to help protect consumers such as your self but clearly in some cases it has added a layer of complexity and therefore irritation. We are continuing to work with our customers and technology providers to balance the need for security and ease of use. We don't always get it right the first time but we will keep trying. Should you wish to discuss in any more detail, then please feel free to contact me directly. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 7th August 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.