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BBS Member

1036

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All reviews (1036)

Review of the Bath Building Society, Savings:

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Login issue resolved

Problem resolved with no issues, happy with service Reviewed on: 16th July 2020

Reply from Bath Building Society Good Morning, Thank You for taking the time to respond to us, Glad your Login issue was resolved. Caroline, Customer Support Department. Response date: 17th July 2020

Review of the Bath Building Society, Savings:

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Amazing and fast customer service from Liz

Making the online log in a bit easier with passwords etc but overall amazing service. Thank you Reviewed on: 15th July 2020

Reply from Bath Building Society Hello Glad Liz offered her usual efficient service and helped you with Bath on Line. Thank You for taking to time to respond to us with your comments, Caroline, Customer Support Department. Response date: 17th July 2020

Review of the Bath Building Society, Savings:

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Always excellent personal service

There is always a friendly voice on the phone, the staff in the branch are amazingly helpful - whichever branch and whatever day. Always a pleasure to deal with BIBS Reviewed on: 15th July 2020

Reply from Bath Building Society Good Morning, That is such a nice response to read, Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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Great

Keep up the good work!............ Reviewed on: 14th July 2020

Reply from Bath Building Society Hello , thank you for your response, that is so nice to hear , we will, Many thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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First time customer experience

Good live chat operator. More care needs to be taken to ensure that links for application forms are relevant to the product information sheet. This reflects on the perceived efficiency of the Society. Reviewed on: 13th July 2020

Reply from Bath Building Society Thank you for leaving us feedback on our new application process. We are always keen to hear from customers so we can improve the service that we offer. Our application form is in the process of being reviewed and our website will be updated shortly. You are more than welcome to contact me if you have further suggestions or comments. Emma Seymour Savings Development Manager Response date: 15th July 2020

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