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All reviews (1036)

Review of the Bath Building Society, Savings:

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Very helpful online chat facility when opening a new account

Needed some information about opening an account and the online help facility (by Liz) was excellent. I like the fact that the society is still a mutual. Reviewed on: 13th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to send us your views, Glad that you found the chat facility very helpful, Caroline, Customer Support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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Barry Morgan was very helpful today in our special circumstances

Easy to contact and they listen to customers. Understand problems and continue helping until sorted. Would recommend BBS if interest rates higher! Reviewed on: 10th July 2020

Reply from Bath Building Society Hello, Thank you for your response, so pleased that Barry helped you to sort things out. We do feel that our interest rates are competitive within the market, bearing in mind the rates are very low at this present time. Many Thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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Liz was informative and to the point.

Good idea to have a chat line. I didn't have to wait a long time to get a person to chat with. Reviewed on: 10th July 2020

Reply from Bath Building Society Hello , Thank you for your review. Glad you were happy with our Chat and found out the information you needed. Caroline, Customer Support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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Service par excellence.

As a newcomer to the Bath Building Society, I am impressed by the helpfulness; clarity and efficiency I have experienced . It is a smaller society, and possibly all the better for that, and provides a persona service. Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning, thank you for taking the time to respond. So pleased that you are happy with service you have received so far. We do like to provide a personal service. Caroline, Customer support Department. Response date: 15th July 2020

Review of the Bath Building Society, Savings:

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Bath online needs improving ....

I want to close a Junior Savings Account for one of my grand daughters and transfer the balance to another ISA provider. I cannot do this online and have been advised to send a letter providing the relevant details. Why, when I am registered with Bath Online, that I cannot complete this information online, or even complete or download a form from Bath Online to enable me to do this? It seems to me that the 'online' facility, is merely lip service Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning thank you for your feedback regarding our bath online service, we are always keen to hear from our customers so we can improve the service that we offer. Bath online is a service that we have moved forward over the years to try to offer more facilities for our customers, what you raise is a very good point, we will look at what forms are available and add anything that we think is relevant. You can communicate with us in bath online via our secure message facility where we can upload any forms that you may need, also we can upload forms via our webchat service. I would be more than happy to discuss this with you in more detail if you would like to contact me. Emma Seymour Savings Development Manager Response date: 15th July 2020

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