BBS Member's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member

1036

Total reviews written

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)

Review of the Bath Building Society, Savings:

View on product page

Online Account Application Form

After receiving an email from BIBS about a new investment bond I decided to make an online application, I wasn't sure whether the correct form had downloaded so I used Online Chat , my query was answered quickly and efficiently. As I usually apply for accounts in branch I didn't realize a generic form was used to apply for accounts online, perhaps you could make this more obvious. Reviewed on: 6th July 2020

Reply from Bath Building Society Hello Thank You for taking the time to give us your views, Pleased that you found the online Chat helpful, Caroline, Customer Support Department. Response date: 7th July 2020

Review of the Bath Building Society, Savings:

View on product page

Fast response

My enquiry was dealt with and passed on to relevant staff for call back Reviewed on: 6th July 2020

Reply from Bath Building Society Hello , Thank You for taking the time to respond. Glad you were able to speak to the correct member of staff quickly. Caroline, Customer Support Department. Response date: 7th July 2020

Review of the Bath Building Society, Savings:

View on product page

Account enquiries

Chat was excellent and answered all my queries promtly Reviewed on: 3rd July 2020

Reply from Bath Building Society Thanks for the 5* review, Holly, Customer Service Team Response date: 29th August 2020

Review of the Bath Building Society, Savings:

View on product page

After difficulty getting through on phone, staff very helpful

After trouble getting through on phone, this could be improved. Once speaking to someone, experience much better and Corinne could not have been more helpful. I am 81 and have hearing problems and only fair on computer, so it is vital that you have staff willing to assist us oldies! Reviewed on: 3rd July 2020

Reply from Bath Building Society Many thanks for the great review, I'm pleased Corinne could help you. Holly, Customer Service Team Response date: 29th August 2020

Review of the Bath Building Society, Savings:

View on product page

Friendly help at the end of the phone

Its so unusual these days to have a human being answering the phone at any organisation. Have had a few enquiries over the last few days and Liz has been there to help just a phone call away. No frustrating robots to go through first. Very personal service and made to feel you matter. Reviewed on: 3rd July 2020

Reply from Bath Building Society Such a lovely review, thank you! I will pass on your kind words to Liz. Holly, Customer Service Team Response date: 29th August 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.