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BBS Member

1036

Total reviews written

9

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)
Review of the Bath Building Society, Savings:
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Only just joined but was quite helpful

3
a small society with good feed back Reviewed on: 3rd July 2020
Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society
Review of the Bath Building Society, Savings:
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Great service

5
Caroline Brewer was wonderfully efficient and acted upon my request immediately. Much appreciated. Reviewed on: 2nd July 2020
Reply from Bath Building Society Hello, thank you for taking the time to send us your views, always happy to help, Caroline, Customer Support Department. Response date: 3rd July 2020
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Bath Building Society
Review of the Bath Building Society, Savings:
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A Local personal society

5
It is local & my town has an agency. The chat time was quite a wait, but I expect during these times it is a bit busy. Maybe the application form has a place to authorise transfer of monies or indication of opening funds? Reviewed on: 2nd July 2020
Reply from Bath Building Society Thank you for your generous feedback. As a result of this feedback we will be updating all of our Savings application forms and will be sure to include an area for existing customers to give us instructions to transfer money from existing accounts. the new applications should be ready for use in the next few weeks. As to your web chat, I am sorry that you had a delay. We aim to answer all such chats within 60 seconds but it looks like we failed on this occasion. We will try harder! Colin McDougall, Head of Marketing and Savings. Response date: 3rd July 2020
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Bath Building Society
Review of the Bath Building Society, Savings:
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Brilliant customer service, very efficient and friendly!

5
My phone call was very informative, helpful and quick just what I needed :) Reviewed on: 1st July 2020
Reply from Bath Building Society Hello Thank You for taking the time respond to us. Glad we were able to help in a quick and efficient way. Caroline Customer Support Department. Response date: 2nd July 2020
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Bath Building Society
Review of the Bath Building Society, Savings:
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Fast and efficient

5
Comparing your chat service with others, not necessarily Banks/Bldg Society's I have found your service fast and efficient. I had all the information I required in just a few minutes. Reviewed on: 1st July 2020
Reply from Bath Building Society Hello Thank you for taking the time to give us your views, Glad you found the Chat fast and efficient . Many Thanks Caroline Customer Support Department Response date: 2nd July 2020
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Bath Building Society

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