BBS Member's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member

1036

Total reviews written

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)

Review of the Bath Building Society, Mortgages:

View on product page

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020

Review of the Bath Building Society, Savings:

View on product page

The Highest Standard of Customer Service

We always find that all of our requests and questions are met with the highest level of customer service and care. Nothing is ever too much trouble for Bath Building Society and they provide an incredibly user friendly service on all levels. Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such great feedback, so lovely to hear. Many thanks. Holly, Customer Support Team Response date: 22nd June 2020

Review of the Bath Building Society, Savings:

View on product page

Recent ISA interest rate drop to 0.6%

Leaves me with little option except but to look elsewhere and transfer the majority of my considerable savings to another ISA provider. You should offer a more realistic and higher interest rate. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly it is disappointing that you have chosen to move your funds elsewhere. I can confirm that we did not reduce our rates by more than the Bank of England reduction of 0.65%. At 0.50% above the Bank of England base rate, which is what it was before the rate cuts. As such, I still consider this to be a fair and competitive rate. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Review of the Bath Building Society, Savings:

View on product page

Traditional & reliable

Bath BS is one of the few remaining providers that instills a sense of trust and confidence. I would recommend them to anyone looking for a safe pair of hands to look after their savings. Reviewed on: 4th June 2020

Reply from Bath Building Society It's great to hear you would recommend us. Thankyou so much! Holly, Customer Support Team Response date: 22nd June 2020

Review of the Bath Building Society, Savings:

View on product page

I feel safe!

Very nice to hace a local office. the Staff are pleasant and knowledgable and are keeping my hard earned savings safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.