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All reviews (1036)

Review of the Bath Building Society, Savings:

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great service from harry

i used to live in bath many years ago, and had a bath building society account, I always found the service good, Reviewed on: 11th April 2023

Reply from Bath Building Society Thank you for your kind feedback which we will of course share with Harry! Colin McDougall, Chief Commercial Officer Response date: 12th April 2023

Review of the Bath Building Society, Savings:

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Difficult to talk to anyone due to poor IT

Tried calling at all times of the day and the phone is never answered, finally got through on the chat, also after several attempts. Rachel was very helpful and solved my problem when I did get through. You need to improve your IT and phone calls! Reviewed on: 6th April 2023

Reply from Bath Building Society Thank you for your feedback. Last week we did have a problem with one of our phone lines which also impacted the internet connectivity to the branch where Rachel usually works. During this period we did have to divert calls and webchats elsewhere and this did cause our service levels to drop for a few days. Normally, within working hours, the vast majority of our calls and webchats are answered within 30 seconds which we are quite proud of. Outside of normal working hours we have just launched a Mobile App which you may be interested in and we also developing chat bot functionality that will answer simple enquiries when our staff are not available to assist. I am glad that Rachel was eventually able to help you and hope that next time you need to contact us, it will be more straightforward. Colin McDougall, Chief Commercial Officer Response date: 7th April 2023

Review of the Bath Building Society, Savings:

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Quick and efficient

Quick and efficient, and I can't think of anything Reviewed on: 6th April 2023

Reply from Bath Building Society Thanks for your feedback! Much appreciated. Jo Gillow, Communications Manager Response date: 10th April 2023

Review of the Bath Building Society, Savings:

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Great personal service

I love the fact that I have a name, a real person, with whom I can have a conversation about my financial needs. I have always received an instant response and an appropriate set of actions. There isn't someone in Mumbai dealing with my requests. The Building Society is just that, it can't offer all of the services which a National Bank might. However, I can mange the differences. Reviewed on: 5th April 2023

Reply from Bath Building Society Thanks for your feedback - we're proud of the personal service we can offer and will pass your comments on to the team. Jo Gillow, Communications Manager. Response date: 6th April 2023

Review of the Bath Building Society, Savings:

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Efficient and Friendly

I like the atmosphere, and friendliness of staff when I go in to the branch. I also like being able to transfer funds to a nominated account by email. Reviewed on: 4th April 2023

Reply from Bath Building Society Thank you for the feedback - the Branch team will appreciate your comments. Many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

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