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BBS Member

1036

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All reviews (1036)

Review of the Bath Building Society, Savings:

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Online chat

The online chat was easy and got the answer i needed immediately. Great service Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Review of the Bath Building Society, Savings:

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Online problem solving

Not obviously, I will look at the account to see how to add an account. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Review of the Bath Building Society, Savings:

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Efficient as always

My requested transaction was carried out as promptly as ever. Reviewed on: 6th June 2022

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Service Team Response date: 6th June 2022

Review of the Bath Building Society, Savings:

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Junior Saver account

Barry was super helpful and sorted the issue with log on so thank Barry. I would say BBS needs to simplify the log in and re-set password process as I am an experienced online banking user, yet felt this was not user friendly and intuitive at all. Way too many steps that were not straight forward to follow so had to call instead. Reviewed on: 31st May 2022

Reply from Bath Building Society Thank you for your feedback, and the log in process is something we are working on. Louise Head of Savings Support Response date: 1st June 2022

Review of the Bath Building Society, Savings:

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Superb Service

I had reason to telephone BIBS expecting the usual impersonal reception only to be amazed when a living person answered my call. It turned out to be Jane Cox who immediately understood my request and promised to send the appropriate paperwork for signing that day. Needless to say it arrived ! Every Financial organisation in the country should take a training course from BIBS in how to simply answer customers questions. Well done Jane , my grateful thanks. Barrie Dunn Reviewed on: 30th May 2022

Reply from Bath Building Society This is great Feedback, i will pass it onto Jane and the team, Louise Head of Savings Support. Response date: 1st June 2022

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