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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent response from Holly

I am very pleased that bib's Building Society are still issuing passbook savings accounts and thus appreciating that customers continue to appreciate face to face transactions by visiting the Branch office. Reviewed on: 2nd December 2021

Reply from Bath Building Society Hello so pleased that you had an excellent response from Holly, and that you are still enjoying the face to face contact with our branches. Thank you for finding the time to send your response, Caroline, Customer support Department. Response date: 6th December 2021

Review of the Bath Building Society, Savings:

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Great Service

Dealing direct has been very straightforward and easy. trying to set up online banking not so much! Reviewed on: 1st December 2021

Reply from Bath Building Society Hello, thank you for sending your response, we are always here to help if you require further assistance, Many Thanks, Caroline, Customer Support Department. Response date: 6th December 2021

Review of the Bath Building Society, Savings:

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Agent resolved the issue via online chat straight away and send me email confirmation

I have asked the agent as to how can I deposit money into my newly opened regular saving account, and how long it takes for me to see the deposit online. Although I was told it will not be the same day rather the next day to see it she is happy to honor the deposit as the November deposit and I can make a fresh new deposit for December. Reviewed on: 30th November 2021

Reply from Bath Building Society Hello Thank you for sending your response, Glad your issue was resolved. Caroline Brewer, Customer Support Department. Response date: 6th December 2021

Review of the Bath Building Society, Savings:

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Chat line help

I had a quick and comprehensive reply to a Chat query from Chelsea Reviewed on: 29th November 2021

Reply from Bath Building Society Thank you for hour kind review and I am glad that Chelsea was able to help you. Colin McDougall, Chief Commercial Officer. Response date: 30th November 2021

Review of the Bath Building Society, Savings:

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Quick & efficient

On the plus side: Branch is still there for transactions in person. I understand a charge is being introduced for cheque withdrawals …. this is most unwelcome as we will have to pay future bills by transfers through our personal bank accounts to avoid such charges. It is difficult enough to transfer money in to BIBS electronically with your weird Account 00000000 number with NatWest. In fact, I find transfer from HSBC impossible as their system tells me this account does not exist! So I am forced to visit the Branch to pay my Service Charge. It would be helpful if BIBS could transfer funds to pay for our insurance, electricity bills and other major purchases. Transfers to my nominated bank account are fine, but amounts less than £50 are rejected. This is a nuisance and means we have to deal with cash at the Branch ….. or change our bank perhaps. Reviewed on: 26th November 2021

Reply from Bath Building Society Thank you so much for your 5 star review along with constructive feedback. Just clarify, there are no current plans to introduce charges for cheque withdrawals albeit we will keep this under review. There is no reason why you should not be able to pay into your account from HSBC. If you need help, please contact any of our Savings staff or look at our FAQ (frequently asked questions) section on our website. We will make payments to other banks for bills etc but with restrictions. It is worth pointing out that we are not bank, do not pretend to be a bank and don’t want to be a bank! We only offer Savings accounts and Mortgages. If you do want a bank account then it is probably sensible to open a bank account with a bank or one of the Building Societies that does offer banking type accounts. But hopefully you will leave your Savings with us as typically we pay much better rates on our Savings accounts than the banks do! Colin McDougall, Chief Commercial Officer. Response date: 30th November 2021

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