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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent customer service

I really appreciate the ability to be able to email transfer requests between my accounts and which are always dealt with so speedily, along with a confirmation that the transaction has been completed. Reviewed on: 24th November 2021

Reply from Bath Building Society Hello So pleased you are happy with the Excellent Customer Service, Thank you for taking the time to send your response. Caroline, Customer Support Department Response date: 25th November 2021

Review of the Bath Building Society, Savings:

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clearly explained by chat

no it was great, Liz did not mind me repeating questions. Reviewed on: 22nd November 2021

Reply from Bath Building Society Thankyou for your kind feedback! Holly, Customer Service Team Response date: 23rd November 2021

Review of the Bath Building Society, Savings:

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Great customer experience

Barry answered the phone within 2 rings! It was caring customer service at its best. Reviewed on: 19th November 2021

Reply from Bath Building Society Hello Thank you for sending your response, glad you received the prompt service from Barry, Caroline, Customer Support Department. Response date: 22nd November 2021

Review of the Bath Building Society, Savings:

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The story of the overpaid and the underpaid.

The staff are excellent and they have always provided me with a first class service. The remuneration of the Directors is excessive and unwarranted. Over £200.000 ! It’s obscene.Pay your Directors less and pay your staff more. The high ratings reflect the staff’s customer service only. Reviewed on: 17th November 2021

Reply from Bath Building Society Thank you for your kind rating on our customer service. It really is appreciated. The remuneration of the Executive Directors is set independently by the Society's Remuneration Committee which consists solely of Non-Executive Directors. Remuneration is set after benchmarking with remuneration paid for similar roles within the wider Building Society sector and at competitor organisations. It is important to note that it is also performance related and that our remuneration policy is approved by a member vote, last held at the Society's AGM in April 2021. We also review all staff salaries on an annual basis to ensure that they remain fair and competitive. This is something we take very seriously and is in part, why we have chosen to become an accredited Living Wage employer. Colin McDougall, Head of Marketing and Savings. Response date: 17th November 2021

Review of the Bath Building Society, Savings:

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The gap between

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