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All reviews (1036)

Review of the Bath Building Society, Savings:

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Very happy

Nothing very happy with seevice i have received today Reviewed on: 11th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th September 2023

Review of the Bath Building Society, Savings:

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Online chat with human agent

I really like the service Harry the online chat agent provides. Twice I've contacted chat, twice I got Harry (assuming everyone is not called Harry) and twice he helped me. Harry's a good lad (or lass) Reviewed on: 11th September 2023

Reply from Bath Building Society Thank you for your great feedback regarding Harry. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th September 2023

Review of the Bath Building Society, Savings:

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Questions quickly and professionally dealt with

The online chats are always very helpful and setting up an account was straightforward. I think the communications post-setup could be better as it feels a bit in-limbo once you've sent off an application Reviewed on: 7th September 2023

Reply from Bath Building Society Thank you for your feedback. We do have a new version of BOL launching this month which will make the onboarding process a lot smoother. Charlotte Tillen, Savings Support Manager. Response date: 18th September 2023

Review of the Bath Building Society, Savings:

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Quickly resolved issue(s)

Seem responsive and easy to apply to so far. Would have been good if the full procedure following application was highlighted in an email. Reviewed on: 30th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

Review of the Bath Building Society, Savings:

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Best in Bath, Surely

Always friendly and efficient. I cannot think of anything else that needs attending to. Reviewed on: 30th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 4th September 2023

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