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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fast first class service.

Easy application process, money in my account the same day. Reviewed on: 11th June 2020

Filled out faster than a kettle could boil and paid out quicker than a 1st class stamp

Fast pay out Forms simple to fill out And easy to monitor online Reviewed on: 11th June 2020

Great service

Everything has been smooth, simple and fast. Only time I've had to call I got a quick answer. Reviewed on: 11th June 2020

Outstanding quality service

Firstly a very simple clean and avery smooth experience. And finally it feels like a new way to borrow money. Reviewed on: 11th June 2020

Prompt, Easy, Good Communication

Felt they were very prompt with the loan confirmation and have had 2 loans with them so far one being already paid.. Reviewed on: 11th June 2020

very easy to apply through

When i applied for my loan i found the website really easy to navigate through the website and when i didn't understand something or just needed a question answering i.e. moving my payment date the members of staff i spoke to were really friendly and helpful Reviewed on: 11th June 2020

Highly recommended

Extremely easy to apply, quick decision and very competitive rates. One of the best ! Reviewed on: 11th June 2020

Good service

Quick response, good rate, good customer service. Never had a problem. Raccommended Reviewed on: 11th June 2020

Great rates, easy process and superb customer service

Overall a great hassle free experience. The team is very supportive and responsive if you have any questions. Interest rates are really moderate. Highly recommended. Reviewed on: 11th June 2020

Great lender. Easy process

I applied for a personal loan on a sunday afternoon, had the money in the bank next day. Great customer service Reviewed on: 11th June 2020

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