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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent

Would highly recommend. Easy to apply for and excellent customer service. Reviewed on: 11th June 2020

Happy

Easy and painless! Much better than traditional banks.. Reviewed on: 11th June 2020

Great

While in quarantine I had a phone call asking if I was doing ok and if my financial situation had changed and of they could help in anyway. Nice to know they were looking out for people and offering help if we couldn't keep up with payments. Reviewed on: 11th June 2020

Fantastic and easy service.

Easy to use and simple to apply for. Always great to use a alternative to the main banks and would definitely recommend. Reviewed on: 11th June 2020

Money when I needed it

Easy to arrange, good rates, no hassle. Reviewed on: 11th June 2020

Easy to sort

Needed a quick loan with a low interest rate found it and was done and in my bank with in a day Thank You Reviewed on: 11th June 2020

Accessible and easy!

Rate setter helped me when most needed and was so simple and easy to use it made the whole process a lot less daunting than I thought it would be! It’s also great to be able to access my account info so quick and easy and have it all laid out in a way that’s easy to follow and understand! Reviewed on: 11th June 2020

Excellent service

Straight forward .efficient .friendly Reviewed on: 11th June 2020

Great service

Fast and reliable service! Highly recommend Reviewed on: 11th June 2020

Excellent for me

The service was quick ,simple and good rate Reviewed on: 11th June 2020

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