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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Unhelpful!!!

The reason why I feel this way is when the whole coronavirus lockdown started obviously you start thinking about your money!! Especially when you have two young children!! when I enquired About taking a holiday payment on my loan I was told that Ratesetter Doesn’t do this as their investors will not get their money the person I spoke to was extremely blunt and rude he basically told me just to email someone and wait which I thought was totally unacceptable especially at this time of a pandemic Reviewed on: 11th June 2020

Everything went great!

Really good experience. Good rate, easy service, no exit fees. Reviewed on: 11th June 2020

Great company

Easy and reliable company with no hassle Reviewed on: 11th June 2020

Excellent service. Staff very knowledge about product.

I've use these twice know. Staff are well train and customer service is excellent. When they say they will do something it's done.!! Reviewed on: 11th June 2020

Best deal

simple the best deal around and no messing about. Prompt with application and with low intrest funds Reviewed on: 11th June 2020

Very easy and quick

First time using such service rather than a bank. Application was very straightforward and I had money in my account much quicker than I expected. Super smooth, helpful service! Reviewed on: 11th June 2020

Straight Forward professional Service

From The application to receiving my funds everything was very straight forward . Very supportive company willing to adapt to your needs , highly recommended. Reviewed on: 11th June 2020

Good

Very good and supportive. Attractive loanninterest Always approachable Reviewed on: 11th June 2020

Easy Quick no hassle

Searched online for a loan. Good rate super easy to set up.. perfect Reviewed on: 11th June 2020

Excellent service I would recommend any time

I have had a loan and paid off and now I got another one wouldn't go any were else .everything is simple and easy to apply. Reviewed on: 11th June 2020

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