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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

RATESETTER FOR THE WIN

During a difficult time in my personal life, I contacted rate setter hoping to secure a loan with them! They were very helpful, professional and made me feel at ease regarding my situation! I highly recommend them to anybody looking to take out a loan as they have very high standards of customer service which has been exceeded every single time I have had to contact them! Reviewed on: 11th June 2020

Really easy, simple process

Applying to Ratesetter was simple, quick and easy. Within a few days from applying I had the money I had requested. The application form was straight forward and the terms of repayment were clear with no hidden terms and conditions or small print. Would highly recommend. Reviewed on: 11th June 2020

Great support.

RateSetter has really supported me through some hard times, especially with my grandma when I couldn’t afford to pay a month they set my date back. Even with the financial struggles they always are lovely and helpful, thank you for the help. Reviewed on: 11th June 2020

No nonsense loan

Was fine. Easy to set up and fair rates. No complaints at all! Reviewed on: 11th June 2020

Best on market

I m very happy that everything went very easy and i am happy.whit the apr Reviewed on: 11th June 2020

Never any complaints

Have always answered any questions within 2 hours, website is easy to access and everything is straight forward Reviewed on: 11th June 2020

MY FIRST CHOICE IN FUTURE

Found through ClearScore, but the rate is great, I was concerned recently over the COVID19 situation and whilst I haven’t needed to use the help it was prompt and helpful and the people I have dealt with were very professional and polite. Reviewed on: 11th June 2020

RateSetter agreed the loan very quickly at an excellent rate

RateSetter offered a loan at the best deal I could find at the time. The money was supplied quickly, without fuss, and I have had no problems with the companyt since the loan was taken out. Reviewed on: 11th June 2020

Quick and easy lending process

Very good experience , I was looking for loan on the internet and ratesetter rates were very reasonable and the best thing is the whole process was very quick and easy. Reviewed on: 11th June 2020

Rate setter

Very easy to use, all details explained in clear English. I have Recommended to friends. Reviewed on: 11th June 2020

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