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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent standards

I would highly recommend rate setter to all my friends and family as they say and do exactly what they say. Perfect for me! Reviewed on: 11th June 2020

First class service

Ratesetter were there for me at the first time and now the second time. No extortionate interest rates or monthly payments. Would definitely recommend. Reviewed on: 11th June 2020

Excellent service

At a time in need, Ratesetter were one of the only people to offer me a loan. Their site is extremely easy to use and fair with repayments... would 100% recommend them. Reviewed on: 11th June 2020

Simplicity of use

100% ease of the site to navigate and secure funds when needed. Explained and delivered when they said it would be Reviewed on: 11th June 2020

Great service very friendly

Great customer service easy to speak with Reviewed on: 11th June 2020

Fanastic loan company

I borrowed money from ratesetter. I found there to be excellent customer service, quick to give me a decision and quick to give me the money. Would highly recommend ratesetter. Reviewed on: 11th June 2020

Fair reliable lending

RateSetter gave me a loan at a competitive rate when a lot of other lenders wouldn’t take me and I’ve kept my end of the bargain and had no issues with them whatsoever, once I’d nearly paid my first loan they approved me on a second. Reviewed on: 11th June 2020

Good experience

Good experience and good relationship Reviewed on: 11th June 2020

RateSetter

Superb customer service, superb service. Really can't fault these guys and would recommend to anyone. Reviewed on: 11th June 2020

Amazing customer service!

The application form was easy to fill out and the process of being accepted for the loan and payment was within 24 hours. Small repayments and any problems such as moving house and changing address have been super simple. Reviewed on: 11th June 2020

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