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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Excellent service

5
I enquired on line , within an hour responded via telephone , funds in my account within 24hrs. Perfect service - I had further queries to ask over the phone due to COVID still happy to help support if unable to make payments - very satisfying support Reviewed on: 11th June 2020
E's avatar
E

Easy, Stress Free and Quick

5
Just like in the title RateSetter were easy, stress free and quick Each time I’ve called the staff have been amazingly helpful, and used no jargon. Not a bad thing to say Reviewed on: 11th June 2020
Dean's avatar
Dean

Excellent and quick service

5
Found the process really clear and quick. The online management is excellent to view and make extra payments. I needed to change my agreement and the process for doing this was really simple. Would use this again if needed and would definitely recommend. Reviewed on: 11th June 2020
Gill Aquilina's avatar
Gill Aquilina

Ratesetter is great

5
Very smooth to all set up and never had a problem since Reviewed on: 11th June 2020
Ben's avatar
Ben

Very good

4
Great reliable service. Have always used for loans when needed Reviewed on: 11th June 2020
Deano Craggs's avatar
Deano Craggs

Easy to use

5
I've never had any issues. Easy to apply and pay each month. Quickly accessible and easy online account to view Reviewed on: 11th June 2020
Amy's avatar
Amy

Perfect

5
Thanks for your support and understanding Reviewed on: 11th June 2020
Rafi's avatar
Rafi

Hassle free and easy to deal with

5
I got a loan and the whole process was done in minutes, I have a log in to check my progress of paying it off and also giving other options. Would highly recommend Reviewed on: 11th June 2020
Linzi 's avatar
Linzi

Would recommend rate setter as very helpful

4
Quick to answer any questions I had great service Reviewed on: 11th June 2020
Donna Doherty's avatar
Donna Doherty

Easy and quick

5
I apply for cash loan on the evening and next morning money landed on my account. Thanks RateSetter. Happy customer. Norbert Reviewed on: 11th June 2020
Norbert Jankowski's avatar
Norbert Jankowski

Review RateSetter: Loans now

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