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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy, Simple and quick

When setting up the loan I had a few questions; these were answered very quickly by customer services. Loan dashboard is really clear and easy to use, I know exactly what is being paid off and what is going on fees/interest. Would recommend. Reviewed on: 11th June 2020

Good price loan

Easy to set up great customer service Reviewed on: 11th June 2020

Best lender ever!!

Wouldn’t go anywhere else, no complaints at all, very reasonable rates! Reviewed on: 11th June 2020

Great experience

Using ratesetter was easy to use and set up, the application process was quick and easy and you got a fast response and money attained quickly. Rates and repayments are easy to set to a manageable amount with good interest rates and you also have the option to pay off loans early without a fee and make extra payments. Overall I’m very happy with my experience and would recommend ratesetter. Reviewed on: 11th June 2020

Quick and easy

The application was easy and the funds were in my account in no time Reviewed on: 11th June 2020

Excellent Rates and easy To Use Website

Application process is very straightforward using a well structured website. Funds transferred very quickly and repayment interest rates are very good. Have used Ratesetter for a number of years and would have no hesitation using them in the future and recommending them to others. Reviewed on: 11th June 2020

Brilliant and helpful

I borrowed from ratesetter when I needed it most and its a wonderful service. I always said I would never take out a loan but its so easy with ratesetter. Couldn't recommend them enough Reviewed on: 11th June 2020

High acceptance, clear rules, easy to manage

I had 2 loans with RateSetter so far and had no isuess with them. I got an offer within 24h of applying, rules and cost of borrowing were clear and easy to understand. Everything is done online and is easy to use. Reviewed on: 11th June 2020

Quick and easy to use!

So far I've had a pretty flawless experience with RateSetter. My account is easy to manage and I won't have a penalty for repaying lump sums off earlier. Reviewed on: 11th June 2020

Good customer service

Good customer service, fast transfer. Great company overall. Reviewed on: 11th June 2020

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