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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Pleasant experience

Nice polite and pleasant. Not what I imagine getting a loan is like. Reviewed on: 11th June 2020

Excellent service

I needed a loan quickly to put towards my wedding and the Loan was approved promptly with the money in my bank that same week. This is the second loan I have taken out with Rate Setter and it’s excellent customer service and quick. Reviewed on: 11th June 2020

Smoth process

I take 2 loan and everything was perfect...i gave all the ingormation they needed and quickly i got a reply from them. Thanks Reviewed on: 11th June 2020

Loan

Brilliant service at a good rate on a loan for my college fees! Reviewed on: 11th June 2020

Very quick and easy

I've never had to contact ratesetter as I have never had an issue with anything. Overall a very good company Reviewed on: 11th June 2020

Simple to set up

Great Service with a quick no nonsense set up Reviewed on: 11th June 2020

Making Borrowing a Pleasure!

As a retired business banker I can confirm that Ratesetter are professional in every aspect of their business. The process was efficiently managed in every way, leaving me feeling rather special with the final result. Reviewed on: 11th June 2020

Brilliant Rates

It was so quick and easy to setup, great value Reviewed on: 11th June 2020

Great company

I recommend this company, fast, good rates and very reliable. Reviewed on: 11th June 2020

The best

Excellent customer service Alway there to help Great financial help when needed Reviewed on: 11th June 2020

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