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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great!

Very fast pay and fantastic customer service Reviewed on: 11th June 2020

Fast and reliable

Easy to use website, my money was in my account within 2 working days. Very good service! Reviewed on: 11th June 2020

Excellent service

They deliver what they say , never had any issues. Very efficient service. Reviewed on: 11th June 2020

Help line

When I rang your office I felt the customer service was excellent very helpful in sorting out my query I can’t remember the gentleman‘s name when I know I just wanted to change the dates of payment and he was very helpful Reviewed on: 11th June 2020

Great company, fast service, easy and functional website

I needed a loan quickly to purchase a new car. Searched google and Ratesetter was one of the options. Wasn’t getting great results from the banks but Ratesetter offered something different. I’d never heard of peer to peer lending but I now know this is a great product for people who may not have a good credit rating with the banks. Ratesetter’s website was easy to use, and I found the whole application process was smooth and without fault. The confirmation emails and updates were informative and I felt that I was always well informed at each stage. A really great service and one I highly recommend. Thank you Ratesetter, keep up the good work! Reviewed on: 11th June 2020

Excellent Rates & Communication

If you are looking to take out a loan with ease RateSetter is the place for you. You can also make overpayments and not be charged any extras for doing so. Reviewed on: 11th June 2020

Super easy and quick!

I have used ratesetter for a small loan over 2 years. Super easy service and good rates. The platform is great to use and gives you a full breakdown of everything you need to know with no hidden cost or fees. The platform shows you what’s still outstanding with each month payment in a list to keep track off. My last payment it this month and will defo be using again if I need too. Reviewed on: 11th June 2020

Hastle free, smooth transaction.

Everything was taken care of in a professional manner, great to deal with would highly recommend. Reviewed on: 11th June 2020

Effective and efficient

I find RateSetter a transparent, competitive and efficient financial organisation. This is from point of loan application through to present day. I am very pleased with my experience and would wholeheartedly recommend them to fulfil your financial needs. Reviewed on: 11th June 2020

Great service

Everything from initial enquiries right through to receiving my Loan was smooth and simple. Reviewed on: 11th June 2020

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