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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fast efficient service. Excellent customer service

I have found the experience contacting Ratesetter to be easy and useful. Staff are always helpful and try to deal with inquiries fast and efficiently. Would definitely recommend. Reviewed on: 11th June 2020

RateSetter

Amazing process from start to finish! Simple, straightforward application and money in the bank very quickly. Really friendly and knowledgeable customer service who had no problem answering my questions. Reviewed on: 11th June 2020

Slick and professional service

Ratesetter's process was very quick and straightforward. Everything was so easy! They will definitely be my first port of call if I need a loan. Reviewed on: 11th June 2020

Fantastic company

Beat all the high street banks by APR. Easy online application and money was in my account within hours. Easy online portal system to check how I’m getting on paying my loan back. Would highly recommend. Reviewed on: 11th June 2020

Best "rate offer", as well brilliant service.

Brilliant. Online service is great and easy. Best rates offers in my opinion. Reviewed on: 11th June 2020

Fantastic

Great company , couldnt fault them. With their help I was able to take the whole family on a holiday to greece. Reviewed on: 11th June 2020

Hustle free,quick approval

I was worried about getting turned down for a loan application and I came across Ratesetter and I have no regrets. The application process was hustle free and within a day I had the money deposited to my account. I love that the interest rate is very reasonable. Ultimately not robbing a bank at the end of the day. Will definitely recommend anyone Reviewed on: 11th June 2020

Easy to deal with and amazing rates.

RateSetter do a great job of offering fantastic rates for loans, and are quick and easy to deal with. Reviewed on: 11th June 2020

Good job

Yes this business this people is the best I filling the form calling me and in 3 day help my my I have same health problems and now when came coronavirus find my in very bad conditions but this people help my for EXAMPLE inland not paye tax return not sick pay but this people this company tanks a lot and Respect Help people when pain and never forget tanks Reviewed on: 11th June 2020

Straight Forward and Simple

Once I completed my application the answer came back in seconds, the dd was set up and the money hit my account, perfect transaction. Since being with Ratesetter I havent been bombarded with other marketing guff, which is a plus. Reviewed on: 11th June 2020

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