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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Amazing service

definitely would reccomend this service. Efficient customer service. Easy to look around the website. 5 stars Reviewed on: 11th June 2020

Fantastic service

Easy straightforward and staff so helpful Reviewed on: 11th June 2020

Easy and reliable

I have been with rate setter for over 1year now and i would definitely recommend them. The process is straightforward and very user friendly. You can keep an eye on the repayments and change details via your easy to use online account. I have recommended rate setter to a few of my friends already and will continue to do so. 10/10 Reviewed on: 11th June 2020

Excellent service

Very easy to use, wonderfully efficient service. Highly recommended. Reviewed on: 11th June 2020

Best at what they do

easy to see payments remaining/made. In my account quickly, do exactly what they say Reviewed on: 11th June 2020

Very friendly and helpful

Completed application mostly on line however when I needed to contact the team by telephone they were excellent at dealing with my questions and put my mind at ease would highly recommend Reviewed on: 11th June 2020

Ratesetter

Great Service! Would use again if needed! Reviewed on: 11th June 2020

Rate setter are a great company and have really good customer service

I got a loan to finance a car, from the very first stage (application form) to the final stage (receiving the funds) it was so easy to do and Rate setters employees were very helpful along the way, I would recommend them to all my friends and family and even though my credit rating is not the best my interest rate is pretty good. Reviewed on: 11th June 2020

Quick and easy to set up

It was quick and easy to apply, I didn’t have to wait ages to be approved and then to receive the funds. It’s also easy to keep track of payments online. Reviewed on: 11th June 2020

Honest lender

The loan details and payments are set out for my convenience. In my experience with Ratesetter, I can say they have been my most preferable lender Reviewed on: 11th June 2020

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