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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Hassle free

Great service, fair rates. Putting the customer first. Would highly recommend Reviewed on: 11th June 2020

Excellent service

Great customer service, the application process is super easy! Highly recommend!! Reviewed on: 11th June 2020

Excellent value for money.

Very clear application process, and personal and loan details are always available in a very user-friendly online dashboard. Great credit product. Reviewed on: 11th June 2020

Great experience!

Very efficient and straight forward process from start to finish. Money was in my bank very promptly. Reviewed on: 11th June 2020

RateSetter

Very helpful members of staff who are willing to help no matter what the issue is. Would definitely recommend using these guys if you ever need help with loans Reviewed on: 11th June 2020

Quick and easy

Quick assessment, easy to apply, fair rates. No doubt it’s a painless process Reviewed on: 11th June 2020

Brilliant service!!

Really helped me out to achieve my goals, would definitely recommend! Reviewed on: 11th June 2020

Easy to apply and easy to manage

The application process was straight forward and I can review my account online. The interest rate also makes the loan affordable. Thank you Ratesetter!! Reviewed on: 11th June 2020

A enjoy to deal with

Was very polite, professional and quick in the way everything was handle and since with keeping me up to date through emails and on the website very pleased with the experience. Reviewed on: 11th June 2020

rate setter

I think this company are great no hassle very good service Reviewed on: 11th June 2020

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