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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

The simple way to borrow money

5
I was needing to borrow some money for a new boiler. After doing some research using rate setter seemed the right way to go. It really was straight forward with no catches. I’d 100% use them again. Reviewed on: 11th June 2020
Oliver Sibley's avatar
Oliver Sibley

Good!

4
Very straight forward application and queries can be quickly get answered when you call their customer service. Reviewed on: 11th June 2020
Myla's avatar
Myla

Excellent service

5
A great company, very easy application process and great online website to keep track. I used this company for a loan to buy a car and was sorted incredibly quickly. I would highly recommend ratesetter Reviewed on: 11th June 2020
Jade Elliott's avatar
Jade Elliott

I would highly recommend ratesetter to family,friends and members of the public.

5
I have a loan with ratesetter and found customer service was great and the interest rate is very reasonable. Reviewed on: 11th June 2020
Andrew Trenton 's avatar
Andrew Trenton

Love their concept

5
Quick decision, low rate, and helping each other out, as you can also invest. In the words of my late great grandad CHAMPION Reviewed on: 11th June 2020
Amanda roberts's avatar
Amanda roberts

Easy to apply no hassle.

5
Apply on line clear instructions with no hassle or lengthy applicaticatiin. Clear easy to understand offers and T & C's. Very god loan rates. Reviewed on: 11th June 2020
Scott Chance's avatar
Scott Chance

Great experience!

5
I have had nothing but a positive experience from Ratesetter. It was hassle free and no waiting around for a decision. I would definitely recommend to anyone needing a quick and easy finance solution Reviewed on: 11th June 2020
Genna 's avatar
Genna

Great to deal with

5
Easy to deal with and make overpayment. Reviewed on: 11th June 2020
Helen's avatar
Helen

Excellent service

5
Excellent customer services always keep in touch. No issue with loan being agreed would highly recommend Reviewed on: 11th June 2020
Gavin Benbow-stanyer's avatar
Gavin Benbow-stanyer

Fantastic company

5
So quick and easy to apply. Great online calculator makes it easy to see the repayments and total costs. Nothing is hidden. Good rates of Interest. Love the fact you can repay early to reduce interest which a lot of companies don’t offer. Love the fact you can easily talk to someone on the phone and they are helpful. Highly recommend and they definitely have my repeat business. Reviewed on: 11th June 2020
Annaliese Mitchell's avatar
Annaliese Mitchell

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